Forum Discussion

NYJack's avatar
NYJack
Transmission Trainee
Hace 2 años

TMOG4AR Gateway

How do I go about replacing my T-Mobile Arcadian gateway with the newer TMOG4AR gateway?
Servicio al Cliente
internet residencial
t-mobile
  • copz1998's avatar
    copz1998
    Hace 2 años

    @NYJack according to a few articles about the new T-Mobile gateway, they will only be available for new customers. But, nothing prevents you from boxing yours up, walking into your local T-Mobile store and ask for an exchange. 

    Let us know how it goes. 

copz1998's avatar
copz1998
Connection Curator
Hace 2 años

@NYJack I hear you. However, it's my experience in life that it's easier for people to say "no" over the phone or via email, than in-person. The focus of the new gateway is for those who could use a stronger signal by adding an external antenna. I did that with my Sagemcom gateway and get a great signal with an external antenna. 

In your case, if you are adding an external antenna, you can place your gateway anywhere in your house. You will need to have space to route the antenna cables from your new antenna to the gateway. In my case, my antenna is mounted in my attic, pointing at my T-Mobile cellular antenna.