Forum Discussion
Trouble connecting t-mobile internet to surface lab top
My Microsoft surface device requires a "network security key" to connect to my T-Mobile Wi-Fi. It's been suggested that the network security key is the Wi-Fi password. I've tried both the original ...
nc1037 wrote:You do it with the T-Mobile Internet app on your phone.
Some devices cannot connect to the gateway's default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz y set the WPA version to WPA/WPA2. Try connecting your device to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile
iOS How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile
How to change encryption mode:
Android How to change the encryption mode | App T-Mobile Internet | iOS | Asistencia de T-Mobile
iOS How to change the encryption mode | App T-Mobile Internet | iOS | Asistencia de T-Mobile
Followed these steps and it resolved my inability to connect my Micro-Soft Surface to my T-Mobile network. It connected to other networks, including my Android T-Mobile Hot Spot, but not to the T-Mobile default network directly until I created the second 2.4 GHz network.
