Forum Discussion
Terrible Experience with T-Mobile - False Advertising and Hidden Charges
A couple of months ago, I received a call from T-Mobile customer service offering me a plan that was supposed to be equal to my existing one but with faster speeds. It sounded great, so I agreed to the change. However, after switching, I found out that I had lost my unlimited international calling when traveling-the main reason I switched to T-Mobile 7 years ago!
This feels like nothing but false advertising. After nearly 2 hours on the phone with customer service and a manager, all they could say was "sorry, but that's what you have now." No grandfathered plans, no solution-just too bad, deal with it. The whole idea of T-Mobile calling customers with "new plans" is a scam. They lure you in, claiming it's the same, and then hit you with hidden charges.
Even when I offered to pay for international service, I was told it only works if you're calling a landline! It's 2024-who even uses landlines anymore? This is completely ridiculous.
Save yourself the headache and don't trust these people. T-Mobile doesn't care about its customers-they just want to rip you off with sneaky charges.
I am inclined to agree with you on this. I've been searching international plans in Japan. I'm told oh yes, several of the plans work. Finally in the very very small print I found there were only two but it's very slow speed and it's not any of the information that you signed online. Like I had to look for it. It's incredibly frustrating.
Sounds par for the course, I am looking into switching to Google fi. Cheaper with great international service. TMobile has become just like all the others…too big to care about customer service or to fulfill the promise of national coverage, I have spent too may hours in the car with no data wondering what would happen if there was an emergency otr,
boooooo TMobile!
