Forum Discussion
Unable to place international calls
I purchased the internatonal plan. I am outside of the states now. I can text but unable to place calls. Would you please tell me the steps to place the phone calls.
Gracias
Ok, I'm about a year late to this, but just had same issue and tried the +1, and tried 001 too to no avail. What I eventually did was go into the cell settings on my iphone and went into network which was showing as MOE. The setting on this page was on auto. I turned it off and then changed the network from MOE to NOS and was suddenly able to call no issues. I did not try the vodaphone network. Hopefully this helps others.
Not really getting any error codes. The call does not even go trough. I don't think it a dialing problem since I can make calls via Wi-Fi to the numbers that I am trying to reach. However, once I am on the go and under the local network support, nothing works except data and text. So unless a setting has changed on the phone that I m not aware of since my last trip, I am left to blame the network setup and exchange.
Cellphones are great at keeping us connected no matter where we are, so I can see how frustrating it can get when you can't make a call. Especially when you are in a whole other part of the world!
It is important that you don't have any blocking features on your account, so log in to your my.t-mobile.com account to review that. We have a great support page that breaks down Llamadas internacionales and describes how to dial phone numbers based on where you are.
If you make sure there are no blocks on your line and you are dialing correctly, then calls should be going through without error. If you are still unable to make a call, can you share what error message you get when you try? That will be the biggest indicator for what comes next.
¡Gracias!
Same as OG. I am abroad and cannot make calls. Text and data are fine. I have the plan setup as well. I have received calls over the foreign network but cannot make calls. It is so frustrating since I have not had this problem in the past. It does hinder my ability to do business since now I have to physical make trips to the different agents and offices.
it will not even allow me to call the t-mobile number unless I am on Wi-Fi. Will reach out to them later.Do you have roaming enabled on your account? Usually an International Pass starts the following day after it is purchased. Do you have roaming turned on in your settings?
Are you dialing the number properly? You still need to dial the number like you would from the US because you are calling from a US number to where ever you are trying to call.
