Hello, Does anyone know if TMobile has done an update to the voice networks that would render the Nokia 225 to longer make calls? It was working fine and then a couple weeks ago it stopped working. I can make and receive sms still, which is odd. I thought it might just be an issue with setting so I did a factory reset but the issue still persists. I put my sim in a another phone which worked for voice calls. With these steps I figure it must just be the Nokia. Since it's a dumbphone and doesn't cost a lot, I ordered another one. The same issue is also happening on the new I got. Does anyone have an idea on what the issue might be that is causing these devices to no longer work?

I have a distant memory of encountering this timezone issue before. However, I don't see it now. I have my network settings set to 2G/3G/4G and see the VoLTE marking. My phone's area code and I are both on Mountain time. I just tested by sending a text message, and it's timestamped correctly. My wife's phone number has an area code that's in the central time zone while she is located with me in the Mountain time zone. When she texts me then the timestamp is still consistent with the Mountain timezone.

I have the same exact problem as PineApples and Finlator to the letter. Nokia 225 4g. T-Mobile account is only Talk and Text… no data. 225 has VoLTE abilities and has been working fine for about a year without any data plan and no way to update itself with a newer software version. Did a full reset / wipe with no change. If you attempt to make a call now and wait, you can watch the LTE 4 bars dwindle from five bars to zero bars and the LTE will switch to E and it MIGHT connect with a single bar on E if there is an old tower nearby, but it is very rare and unstable if it does connect. If I go into the settings and change the network type to "3G/2G", it doesn't go through the attempting to use LTE, but only throws up one bar and just as unstable and rare. Something certainly seems like it changed on the T-Mobile end. Any chance the default APN the phone/sim comes with has changed… could it be fixed with a corrected APN if VoLTE is the primary way the 4g voice works? Just an idea.

I purchased the Nokia 225 4g as a cell phone for my elderly mother after her previous phone aged out of the 2g network. The primary requirements were simplicity, reliability, and most of battery life. The classic Nokia Feature Phone was a good replacement since if she forgot to plug it in for a week, it would still have battery life, unlike most all smartphones. Style, apps, and internet access are not requiredThe plan I have for it is a Pre-Paid Talk and Text only plan that is no longer offered. Exactly what she needs and the cost to me is minimal since she only really uses it for emergencies. The previous phone did still work, though very weakly and intermittently, on the 2g network at her home and I purchased the Nokia for the 4g ability when I found she couldn't call out from her doctor office for a pickup. It worked excellently for months, but now the Nokia times-out of the 4g network when making voice calls and MIGHT connect to 2g, and then if is does, the signal is still flaky at best and often drops.I'm thinking that T-mobile wanted/needed to make a VoLTE change that wouldn't affect (or perhaps would help) the majority of their userbase and didn't consider our tiny segment of users that would be cut off. Or perhaps they did know it and were either willing to lose us for the greater good or were being evil and hoping it would force us to pay for one of THEIR phones ($) and/or move to an account with a data plan ($) and, hey, if we weren't willing to do that, then fine, leave, we weren't making much money off you anyway.I would be very surprised if, for the above reasons, they put any real effort into fixing the problem affecting the Nokia 225 4g users. The cost in time and people power would not outweigh the cost of losing a speck of users. I wonder if this is an issue with other non-Nokia 225 users using the same plan setup. I'm guessing that the two or so feature phones T-Mobile Prepaid does sell must still work on their network somehow. It would be a smart move on T-Mobile's part to reach out and say, "Hey, Mr. Hazel Ra… You've been a uninterrupted T-Mobile customer of ours for the last 18 years… sorry for the inconvenience we've caused you through no fault of your own. Here's the cheapest refurbished phone we sell that will continue to work on your plan, we'll ship it to you for free. Thank you for being a loyal customer… tell your friends about us!"That last part was to you, T-mobile, just in case you missed the subtlety.

My 225 is working on 4G VoLTE now too! Yay to whoever fixed the bug.Now that I'm back on 4G, my incoming text messages are back to having a time stamp 2 hours before they actually are sent/arrive. Does anyone else have this problem? It may be because my area code is a US pacific time area code, but I live in US central time. I tried to fix this before with no luck. Timestamps are not wrong when using 2G.

Not being a T-Mobile sold device. It probably does not support the stock implementation of VoLTE that T-Mobile uses and can no longer fall back to 3G to make a call. VoLTE is required to make calls now after the 3G network shutdown. If your device does have a VoLTE setting that isn't enabled. Try enabling it to see if that resolves your issue with calls.

Voice on Nokia 225 no longer working.

connedsumer
Network Novice
Hace 2 años
My wife had this phone and found it was failing more and more often in the last few months, and when she was last in Canada she could call me and I could successfully text her from the States, but I couldn't call her and no one in the US could either. Tmobile customer service and store staff had no explanation. So if for some this phone is still not working and you can't get 2G service (many areas of the US now can't), consider that most people on this post seem to be using the legacy voice/text prepay plan, as I and my wife both do. This means that since the Nokia 225 has no KaiOS, base open source Android, or other operating system or wifi capability, they can't update the firmware on the phone. The "system reset" that everyone has been talking about about does not update anything. The only way to update the firmware is by having a data plan, a choice which doesn't make a lot of sense for a dumbphone. Fortunately my father lost his legacy Tmobile prepay plan and had to subscribe to one with data (UltraMobile $3/month plan), data that he will never use, so if this phone is still not working I am going to try using his SIM card in her phone and clicking on the software update tab. Interested to know if this works for anyone else.
dw30
Roaming Rookie
Hace 2 años
Hmm. Sounds like the timestamp thing is only my problem. Wonder what it is?
Mexicatl, hope you enjoy the 225. If you are ever in Europe (or elsewhere?), the 105 which works on 3G only is also great.
Mexicatl
Newbie Caller
Hace 2 años
Got a Nokia 225 4G last week and it is working for me without any issue. It is on 2G/3G/4G and showing VoLTE. Text messages are also properly synced. Out in California. I really hope this sticks around because the phone is perfect.
finlator
Roaming Rookie
Hace 2 años
I have a distant memory of encountering this timezone issue before. However, I don't see it now. I have my network settings set to 2G/3G/4G and see the VoLTE marking. My phone's area code and I are both on Mountain time. I just tested by sending a text message, and it's timestamped correctly. My wife's phone number has an area code that's in the central time zone while she is located with me in the Mountain time zone. When she texts me then the timestamp is still consistent with the Mountain timezone.
dw30
Roaming Rookie
Hace 2 años
My 225 is working on 4G VoLTE now too! Yay to whoever fixed the bug.
Now that I'm back on 4G, my incoming text messages are back to having a time stamp 2 hours before they actually are sent/arrive. Does anyone else have this problem? It may be because my area code is a US pacific time area code, but I live in US central time. I tried to fix this before with no luck. Timestamps are not wrong when using 2G.
Hazel_Ra
Roaming Rookie
Hace 2 años
Hey Finlator… Wow! You are correct! I can confirm that my Nokia 225 4g is once again using the 4g VoLTE, and works like it is supposed to!
I had no confidence that T-Mobile might acknowledge/fix the issue and just throw up their arms saying they no longer support the phone since it is not one of theirs. I moved on and purchased an inexpensive smartphone as a replacement that would/does work, but moved the SIM back over temporarily when I saw Finlator's post and sure enough it is back and working.
Thanks for posting the follow-up, Finlator, just as a little bit of closure, and for any people still working on it. I had moved on and unlikely I would have moved the sim back and tested otherwise.
Though, as a tech-type, it would be interesting to find out what broke the system to begin with and what they did / how they (T-mobile) knew it needed to be fixed. Did it have anything to do with Finlator's (and other's) long Tech Support calls? It feels to me like, after a long call like that, if the problem only affects a tiny portion of users, it likely gets escalated to the very bottom of an unimportant pile that never sees the light of day.
finlator
Roaming Rookie
Hace 2 años
On January 25th 2023, I called up T-Mobile again in response to an email I had received indicating that my phone needed upgrading. That email had contained instructions for updating the SIM card, but it was meant for smartphones, and following the links did not yield any instructions regarding the Nokia 225G. I called to ask whether there were instructions regarding the Nokia 225G. I spent 45 minutes talking to two different (very committed) tech support people. Over the course of the call, they asked me twice to dial the sequence *#*#4636#*#*. This didn't change anything. The support conclided that this device is not supported, there are no plans to support it, and I was encouraged to go get a free phone upgrade. The conversation triggered an email to this effect:
"Thank you for contacting T-Mobile! You may view your active recurring equipment credit promotion details by logging into My T-Mobile at https://my.t-mobile.com/promotions”
I asked the engineer to make sure the T-mobile website no longer indicates that this phone (as identified by its IMEI) is supported, and they respectfully made a note to do this.
Today, I noticed for the first time on my phone that VOLTE appears to the left of LTE, on the top-right corner of the display. My Network type (settings → connectivity → Network settings → Network type) is set to 4G/3G/2G. And, surprise surprise, I can now place voice calls! I turned the phone off & on, and both the LTE and the VOLTE reappear. Something appears to have been fixed on the T-Mobile end. I'd be curious to know whether others find the same result.
syaoran
Transmission Titan
Hace 2 años
Google is the pioneer/developer of T-Mobile's WiFi Calling and VoLTE.
dw30
Roaming Rookie
Hace 2 años
Oh, my mistake, the Nokia 225 has something called System 30+ OS, not KaiOS. KaiOS is what those crap flip phones like the Cingular Flip 4 or Alcatel Go Flip use. Those are terrible products (slow, texting is hard, counterintuitive interface), but they do work on VoLTE, or at least they did a couple months ago.
MRL, when you say that Google made a change to its VoLTE specification, what do you mean… how is Google involved with these cell phone networks?
fireguy_6364
Modem Master
Hace 2 años
you wont see any TMO answers in here..primarily peer to peer assistance with a handful of mods/admins to keep the site in order only.