Forum Discussion

Tokle2024's avatar
Tokle2024
Network Novice
Hace 3 meses

Windows 11 doesn't recognize that I am connected to the internet

My dell inspiron 3910 desktop is hooked up to my t mobile 5G Gateway with an ethernet cable and windows 11 doesn't recognize the connection.

 

  • If you connect another device via the same cable to the gateway.  Does it have internet access?  Do you have internet access via WiFi?  If you have just received your gateway.  Have you called Customer Care to activate it?  

  • You should try resetting the network setting.

    To reset network settings: Start menu > Settings > Network and Internet > Advanced network settings > Network reset.

  • syaoran's avatar
    syaoran
    Transmission Titan

    If you connect another device via the same cable to the gateway.  Does it have internet access?  Do you have internet access via WiFi?  If you have just received your gateway.  Have you called Customer Care to activate it?