Forum Discussion
Am I the only person concerned about the T-Mobile Price Increase??
So I have a magenta plan and a few weeks ago I got that nice text telling me price will increase.
What really drove me nuts about it was how it was worded I cant remember the exact wording down to letter but it pretty much went like “For the First time in 10 years we have to raise the prices, Your plan will increase x amount”
First off you know how insulting that is @T-Mobile? You tell every one you will never raise the prices, then turn around and do it and brag about how it has been 10 years? Really? You said you would do not do it so it does not matter 10, 20 ,30 40, 50 years latter is nothing to brag about it. ID rather you sent a text saying sorry but we had to increase your plan or please take note plan prices are going up vs your saying well it has been 10 years. When you say you wont do something then you just do not do it..
My issue is a little more depth I qualified for the promotion if you raised the prices I can leave your service worry free and no bills have to be paid but now you representatives are talking about a bunch of technicalities that would prevent me on taking advantage of that offer, or how they claim those offers do not exits.
I invite any one to reply to this post stating how they feel about there plan prices going up when they where told IT WONT HAPPEN. I am hoping enough people will decide to speak out and maybe T-mobile wont continue the behavior, or at least take note for the next time they do this!
@gramps28 who said anything about a class action… I would not try to sue over this as far as me personally, where would that get any one? First like you said, it likely cause the company to want compensate and drive the prices up, if it went class action every one would get very little, and plus as you said I am sure some where in the very fine print they wrote somewhere that they could still raise the prices with out given the benefits.
What I meant is people standing up and simply jumping ship from the big three or just calling there customer service non stop to complain about it. Personally I just stop using them and that is what I am intending to do. Does any one use the perks enough to get any value from it? That is what your paying extra for between the big three and the MNVO's. Not unless your constantly traveling internationally or attending concerts bi-weekly or monthly, what are your paying for? Most of the Video subscriptions only remain free for 6 months or a year, and things like the video subscriptions and free AAA are a one time deal. Once that year is over your paying regular price for good. However after that year has gone your are still paying one of the big three cell phone companies the same prices.
The really funny thing about that is go to AAA, go to Walmart.com and look at the subscription service. Go to your health care providers site and look at deals or discounts, go to your employers benefits site. It is all the same you are offered relativity the same discounts for the same places, and any more this through just about any service, job, or business you sign up with. However for some reason we all pay, these big three careers to supply us with perks that we likely already have access to and let them do things like this make promises and then let them break them!
I have opened a ticket with the FCC. T-Mobile replied, but never answered or provided me with where in my contract the "Fine Print" says they can review my plan after X years and increase it. If it exists why would they not send it to me or the FCC? I had requested it a few times but the have not provided it. So those of you talking about the "Fine Print" please show it, because for some reason T-Mobile has not been able to do so!
FLbuckeye wrote:
FydorLytke wrote:
It appears T-mobile is now trying Mod my post about this subject… They a re holiding up post for me to suggest to people on what to do about this issue!
Listen, these carriers will continue to raise their rates despite all the promotional intros. Its GREEDflation. Happens every time. Just take your business elsewhere to a discount carrier that uses one of the three main carrier towers. Look up all promotions for these and save a ton of money. Tmobile thinks $10 is no big deal per customer. We are fed up with all the egregious GREEDflation from every direction under the Biden administration.
Yeah I did take my business elsewhere as far as my cellular line goes. I get my home internet still with them, hopefully they won't start messing with it or that'll be the next thing to go and then I'll no longer be a customer at all of theirs..
I switched over to US Mobile, The best thing about it is is they offer not only T-Mobile service but also Verizon and AT&T. Even better is my phone can work on all three networks. All i have to do is just choose which Sim to pop in from US Mobile. So far it's been great. Which allows me to not have to use T-Mobile tower so T-Mobile's making nothing off me in the end with my switch and I'm still getting the service I need at half the cost.
I'm paying 44.00 a month and I am getting 100Gb of data, 50GB hotspot, and unlimited calling and text. Sure I'm going with out all the extra nonsense stuff that T-Mobile offered me as a bonus for my phone line. But to be honest all that extra nonsense stuff I either can't use or already used the free year up like for example Paramount Plus or AAA.
And to be honest I don't want to hear anything about data prioritization either. I've been with US Mobile now for a month and a half and I live outside a large city that's congested a lot and I see no difference in my data priority between the two providers.
Oh and I don't care about politics. So sorry I can't support your claim on that one. I'm a equal opportunity hater when it comes to any major party or politician that we are forced to vote for lol 😆
magenta9171786 wrote:
Yesterday, a class action suit was filed in U.S. District Court, in the District of New Jersey, in response to T-Mobile breaking their promise to never raise the price we pay under their Un-contract and their Price Lock. Those interested can view the filing here: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing
It is about time I am so happy to see this...
FydorLytke wrote:
It appears T-mobile is now trying Mod my post about this subject… They a re holiding up post for me to suggest to people on what to do about this issue!
Listen, these carriers will continue to raise their rates despite all the promotional intros. Its GREEDflation. Happens every time. Just take your business elsewhere to a discount carrier that uses one of the three main carrier towers. Look up all promotions for these and save a ton of money. Tmobile thinks $10 is no big deal per customer. We are fed up with all the egregious GREEDflation from every direction under the Biden administration.
Yesterday, a class action suit was filed in U.S. District Court, in the District of New Jersey, in response to T-Mobile breaking their promise to never raise the price we pay under their Un-contract and their Price Lock. Those interested can view the filing here: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing
I filed a complaint with the FCC. Yall should too.
gramps28 wrote:
AT&T is going to follow suit on increasing grandfathered plans and Verizon did it before Tmobile.
I remember back in the old AT&T Wireless days having the 100 minutes + unlimited text and roaming for $19.99. For a long time it too did not change. Then the unlimited text was still unlimited, but cost to send was $0.25/message. Then the old "North America Package" add-on disappeared.
So too did the ‘unlimited 3G data’
Many (if not all) plans/restrictions are combed over and sold by sales/marketing, but the terms in micro-print are heavily scrutinized by T-Mobile’s lawyers and bean counters.
That being said, places like CA typically will go after businesses regardless, and often find some middle ground where the carriers will have to pay out for misleading terms.
No increases was always a lie, my bill has gone up more than once. Customer for over 10 years....I'm out after this joke. Bye bye t-mobile. No class action, just walking away...
Please folks do not give up out there let T-mobile know you do not approve there tactics. When you say something is going to be something you stick with not change it no matter how many years!!
Keep the ball rolling on this Call you states AG office or go online and file a complaint if available!
Contact the FCC: https://www.fcc.gov/general/consumer-deception-and-fraud-0
Report Fraud to the FTC : https://reportfraud.ftc.gov/assistant?orgcode=FB01
It is the only way you are going to stop T mobile from all this nonsense
FydorLytke wrote:
gramps28 wrote:
FydorLytke wrote:
gramps28 wrote:
FydorLytke wrote:
gramps28 wrote:
From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.
Also I posted in another thread that class actions only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.
I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things. I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…
The point is not so much the fine print, but the advertising. Here is the thing T-mobile fans wanted to really like their provider T-mobile. People looked at T-mobile in the US as the underdog that stood with consumer. People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.
So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) "you raise your rate not us" or the "Price lock guarantee" the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...
Even in the advertising there's still fine print that needs to be read.
Have you ever read the Tmobile Terms and Conditions you agreed to when you signed up? You will be surprised what you agreed to.
Oh I believe that, but there is also consumer protections for false advertisement practices whether what the fine print sees or not. I assuming that is why people are sending this over to the FTC, FCC, and there AG Office.. False advertisement is false advertisment, labeled for cases such as these.. So no matter what your fine print sees, if you are false advertising that print, well false advertisment is false advertisment!
I hate to say this but I doubt much is going to come from this. If there's fine print people don't see that's on them. And all those agencies you posted won't do anything.
I agree as far as class action law suits.. But as far as FTC and FCC complaints and states AG offices false Advertisements are false advertisements .. Will they attempt to put T-mobile out of business over this No, Will they force T-mobile to have to revert users back to there old rate plans, that is a toss up, Will they fine T-mobile probably (money is money), will it cause T-mobile very bad media attention, Highly likely and that is the most important effect from all of this!
*Here is what the FTC sees about false advertisement: https://www.ftc.gov/news-events/topics/truth-advertising When consumers see or hear an advertisement, whether it's on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The FTC enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears - in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers' health or their pocketbooks - claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet.
*Here is what the FCC sees about false advertising: https://www.fcc.gov/general/consumer-deception-and-fraud-0
Have you been "crammed" by your telephone carrier billing you for a product or service without your permission? Have you been "slammed" by a company changing your long distance carrier without your permission? Have you been deceived into buying a telephone service based on incomplete information or misleading advertising? Unfortunately, there are companies and individuals who engage in all of these kinds of deceptive and fraudulent practices, and the FCC receives a steady stream of complaints as a result.
The main vehicle the FCC has to address deception and fraud in the telecommunications marketplace is Section 201(b) of the Communications Act. This provision states that “ll charges, practices, classifications, and regulations” by telephone companies “shall be just and reasonable,” and that “any such charge, practice, classification, or regulation that is unjust and unreasonable” is unlawful. (Section 258 of the Communications Act y Sections 64.1110-64.1190 of the Commission’s rules also prohibit slamming.) The Commission can assess a forfeiture penalty against companies and individuals who violate Section 201(b) or any other rule the agency enforces, and the penalties can be as high as $150,000 for each violation by a telephone carrier, and up to $1,500,000 for a continuing violation.
If you’ve experienced deception or fraud in connection with telecommunications services, the FCC wants to hear from you. Presenta un reclamo to tell us what happened.
*Here is what my states AG office has to say about False advertising:
https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx
The Attorney General's Office of Consumer Protection safeguards Kentuckians from unfair business practices by enforcing the Kentucky Consumer Protection Act (KCPA). The KCPA protects Kentucky's citizens from "unfair, false, misleading, or deceptive acts or practices in trade or commerce." The Office of Consumer Protection enforces the Act by bringing lawsuits in the public interest to obtain civil penalties and consumer redress, including restitution and injunctive relief aimed at changing bad business practices. The division acts in a wide variety of cases, including those involving unscrupulous auto dealers, pharmaceutical companies that understate risks or overstate benefits of their drugs, and for-profit colleges that misrepresent the value of their degrees. The Office of Consumer Protection has also taken action against telemarketers, home remodelers, mortgage lenders, and other types of companies when they do not compete fairly or engage in unfair practices. This enforcement protects not only citizens, but also ethical sellers of goods and services.
The Office of Consumer Protection is made up of three subdivisions - Litigation and Investigation, Registration and Compliance, and the Louisville Consumer Resource and Service Branch. The Litigation and Investigation group is responsible for investigating and litigating violations of the KCPA. The Registration and Compliance group provides administrative support required to ensure compliance with state statutes that require certain businesses, such as funeral homes, cemeteries, charitable solicitors, and health spas, to register and/or post bonds with the Attorney General's Office. The Louisville Consumer Resource and Service Branch mediates and investigates consumer complaints primarily related to businesses in the Louisville Metro area.
The Office of Consumer Protection is committed to protecting Kentuckians from bad actors in the marketplace. The Office has the power to civil investigative demands and civil subpoenas in order to investigate conduct alleged to violate Kentucky's consumer protection laws. In addition, the Office of Consumer Protection works closely with the Office of Senior Protection and Mediation in order to identify and prosecute businesses that engage in deceptive business practices.
OH BTW Here is where all of the big three careers had been fined about there false advisement of “Unlimited” plans and we all know what the fine print sees for unlimited: https://www.pcmag.com/news/t-mobile-verizon-and-att-required-to-pay-102-million-over-false-unlimited
