Forum Discussion
AutoPago
Cannot believe, after years on autopay, they are going to disallow it from my credit card. AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account altho...
You can still use your credit cards for auto pay…
You just won’t get the autopay discount.
I like the analogy to 5 stages of "autopay grief." But it doesn't need to end with acceptance. At least not yet. I suggest subscribers use the power of social media (Twitter, Facebook ) and their better business bureaus to spread the word about the harm this particular autopay change is causing. IMO, here are the key points:
- Giving low income members the "choice" of paying by debit card or bank account to get a promised discount could hit them hard: Risk sharing bank account data to get your discount. In a data breach where criminals get bank account number, bank accounts aren't as protected as fraudulent credit card charges. Your missing bank account funds could remain unavailable for days or weeks.
- T-Mobile has always said they would leave older plans unchanged. Really? They are now just "redefining autopay discounts" to exclude certain methods of payment. This is BS or disingenuous at best.
- TMobile's "experts" and operations are located in countries other than the US where laws and protections may differ. Entrusting bank account and debit card details to them may be risky especially when their staff seem to have no understanding of the issues. One "expert" told me Mr Dave, don't worry. We have secure ways for customers to send us their bank account numbers. ¡Caramba!
I think customer pushback on this change is appropriate. There could be more customer grief to come.
