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phone","id":"message:131355","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:64988"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:plans-features-billing"},"conversation":{"__ref":"Conversation:conversation:131355"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131355"},"body@stripHtml({\"truncateLength\":200})":" I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. 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I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account.

I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway, Fort Worth, Texas 76177 and received confirmation from UPS that it had been delivered on January 9th. T-MOBILE 3 days later charges me $1256.50 saying they did receive it. Them after numerous phone calls to customer service the story changed. They said they could have gotten it but the scan part wasn't readable and they needed more time. 7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today was the last straw. They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines. I can't believe this is happening. I don't how to get a hold of someone in corporate to help me. These customer service workers are useless. PLEASE IF ANYONE CAN HELP IT WOULD BE MUCH APPRECIATED.

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I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account.

"},"Conversation:conversation:131355":{"__typename":"Conversation","id":"conversation:131355","solved":false,"topic":{"__ref":"ForumTopicMessage:message:131355"},"lastPostingActivityTime":"2025-03-06T04:18:19.072-08:00","lastPostTime":"2025-03-06T04:18:19.072-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:131355":{"__typename":"ModerationData","id":"moderation_data:131355","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:131355_1":{"__typename":"Revision","id":"revision:131355_1","lastEditTime":"2023-02-07T12:01:48.000-08:00"},"ForumReplyMessage:message:161910":{"__typename":"ForumReplyMessage","id":"message:161910","conversation":{"__ref":"Conversation:conversation:131355"},"author":{"__ref":"User:user:180367"},"revisionNum":1,"uid":161910,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:plans-features-billing"},"subject":"Re: Tmobile problems on my return of phone","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:161910"},"parent":{"__ref":"ForumReplyMessage:message:131357"},"body":"

I am having this exact same problem. I purchased a new phone due to a promotion and once received, I shipped my old phone back via their plastic package and shipping label via UPS. I show tracking of the phone being received at the tmobile warehouse; however, tmobile is saying that they didn't receive the phone or it wasn't scanned in, and basically there isn't anything they can do. They did credit my account for 1 month the 40 some dollars for the month, but I don't want to have to call them every month and essentially re-tell the same story for month after month. Has anyone ever had a resolution with this common problem? Please share any advice anyone may have if you've ever had this resolved. Feel free to text me at 740-891-3028 Thanks!

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Funny, this is happening to me at this exact moment. UPS will not file a claim for me because I am not their customer or the creator of the return label. T-Mobile is the customer and refuses to file a claim. T-Mobile received the package on 3/25/24 per UPS, but T-Mobile is all the sudden on 5/3/24 saying that since they cannot find the package that they must have received an empty box. I am being charged $1430.29. I have been on a 3-way conference call with UPS and T-Mobile for an hour. UPS is asking for a phone number to the warehouse to file the claim and T-Mobile is refusing to provide on, claiming that there isn't a phone number. They are now in argument with each other that they are both providing me the incorrect information. T-Mobile just offered to cover half of the phone expense if I agree to pay the other half. I am not paying $715 for a phone that I do not have in my possession. T-Mobile is a multi-million dollar company and scamming their customers. I will be contacting an attorney, BBB and any other method that I can. Please tell me how your cases are resolved. Feel free to contact me at 502-817-2264.

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