Customer service and network issues are getting worse and worse...

I've been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it's not the watch as I've got an Identical back up, both of which have worked in the recent past. I've talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they'll call you back, too, but not all the time, so I'm left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that's no longer the case. I don't know what other carriers are like, but after having been with T Mobile for ten years now, I'm seriously considering taking my eight lines elsewhere.