has anyone else been scammed by T-Mobile?

I recently came over to t-mobile.  I called the sales lines to see what I could be offered to switch.  Here is what I was told over the phone (it was recorded but they say they can't find it) 

1.  4 phones included at no charge.
2. unlimited talk, text, and data.  That's all I want.
3. Sales person gave me a price of $148 per month all in with some credit coming back after the first three months.  
4. I have never seen a “credit back” and I assume they just feel like people forget and let it go as it’s automatically debited.

I have never received a bill even close to that amount.  I have called repeatedly and asked them to get in touch with the sales person to try to resolve the issue.  I am repeatedly being told that no one inside t-mobile can actually call anyone outside of the service department.  ¿Cómo es posible?  In our world of tech and with a phone company you are telling me we can't call anyone?  I'd stay away from this company or at the very least go into the store and not agree to anything until you have a copy of the agreement and the total of the monthly bill.  I also would not agree to any promotions that would be credited back as that won't happen either.  Total scam.  

I'm in the same boat with the same promotion. I'm just counting the days until it's paid in full and I can switch. I've asked them so many times to help with this with nothing but empty promises and people telling me it's going to get done but never does. I have no faith they will make it right ever. I'd honestly just pay it and be done but I have 2 phones that are missing this promotion and it is a bit pricy for something that was supposed to almost be free. I can't wait to leave and go back to Verizon. 

beefly wrote:

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

Wow!  I am going through the EXACT same thing as you. I came on board with T-Mobile in December of 2021 and turned in an XR64 to get the "free phone" upgrade to an iPhone 13.  Twenty (20) months later, and I am still being billed $23.17 per month for my new "FREE" phone, and T-Mobile kept my XR.

This is NOT an honest company, and their Customer Service sucks!  AVOID T-Mobile like the plague.

Yes , I got scammed as well . Was promised a $145/ Month phone bill. It's 175 a month . Was promised a free Apple Watch if I payed the plan … I'm paying for the watch . I called Tmobile and they said I have to fight it out with the store that sold it . They took zero responsibility when I called the customer service !!! Ugh . 

I am going to contact the Better Business Bureau! I'm tired of wasting my precious time on them. More than aggravated!! Can't wait to switch back!

I'm in the same boat. Was promised in June that the phone would be free and I am still waiting for my account to be sorted out. Now I see the writing on the wall that I am going to have to pay for the phone to get rid of the extra charges. This is ridiculous and they should not be allowed to do this to anyone. I should have taken a picture of the advertisement and read the fine print before I handed over my old phone.. to late now I know next time buyer beware 😏 

Everything I read in the above comments happened to me except I was never told about the trial period. Here are all the things T-Mobile lied to me about which violates atleast 4 of the CTIA codes. I was told my phone bill would be $144 for 3 lines because I would receive the first responders discount. I questioned it because no businesses appreciate nurses and I told him that and his exact words were "here at tmobile we do". I was told one of the lines gets a free upgrade but he didn't tell me that upgrade locked mee into a 2 year contract unless I return the phone in 14 days. I also gave him the address where I stay half the week to make sure I had service there and he said " yes, you will have T-Mobile's excellent 5G service". Not only do I not have ANY service at that location but I don't have service for sn hour of my drive. I called in every day I was at the address that had service and was never told about the right to cancel and return the phone or that I would never have service. Instead I was constantly lied to saying they are working on the tower. I was given the same answer for all the town I went through to get to that location that ironically every tower was down in all those towns as well. Several months into me paying for services I don't receive I spoke with someone that confirmed there is no service out there but to cancel I'd have to pay over $1k for the 'free" phone. My bill is now $100 more and I have no service and some of the things I have been told on my weekly phone calls to T-Mobile are "atleast you have service half the time" or they just say "I'm sorry". I didn't think there could be a carrier worse than the one I switched from but man was I wrong. Atleast I always had service no matter where I was. My question is why do I have to continue fulfilling my obligation when TMobile doesn't have to demonstrate accountability. My next step will be to file a report with the FCC, submit a complaint to the attorney General' office of consumer affairs, and turn them in to the better business bureau. I the company's code of conduct and how they claim to treat is 100% contradictory to reality. I make sure to tell friends and family about my experience with T-Mobile but I am just one person so eventhough I kept a few people from switching and got a few people to switch from Tmobile, it's not enough to make a difference.

I feel your pain! Dealing with the same thing. At one point they acknowledged my phones were returned and credited my bill. Next month I was billed full price again.  After calling again they said there was no record of my phones being returned!  I can't wait till the phones are paid off and I can switch carriers. I miss sprint customer service! 

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

they did the same thing to me. I will be calling and canceling. They can try to bill me and send me to Collections it doesn't matter it's easy to get cells phones off your record as they are notorious for ripping people off 

T mobile is horrible and very expensive!! I purchased my iPhone 14 Pro around May/June did not pay it in full I was doing payments and I still am till this day. A few months ago I noticed my bill go up and I seen 2 iPhone 15 pros were added to my account when I asked them about it they said I purchased the phone with a check signed "Jane doe" I communicated that I did not purchase those phone and I never had those phones and I told them to transfer me to their fraud department. But first in my understanding how can y'all let someone on my account sign a check under the name Jane Doe ???? I just feel like the payment should've never even been able to go through they ended up cancelling those phones on my line but my billing was still high .i  was paying $174 a month for a "free " Apple Watch and my iPhone 14 Pro and since they had those phones on my acct I am now paying 263 monthly