Forum Discussion
Have a 2G phone and received letter. Why did T-Mobile store say there was no "free" replacement?
Got the letter in the mail yesterday. Went to the T-Mobile store in my home town this morning (but did forget to bring the letter with me). They told me that there would be both and upgrade and a...
These fees are fairly new. T-Mobile charges an activation fee when you get a new device from T-Mobile. You can avoid this fee at places like BestBuy. There is also a User Support Fee that is charged on pretty much every interaction you have with an actual person, whether that in person or over the phone. Again, BestBuy is a good place to avoid this.
The best people to tell you what you are eligible for in my opinion, would be the T-Force Team. You can reach them by sending a DM to T-Mobile on either Facebook or Twitter.
