Forum Discussion

extremetm's avatar
extremetm
Transmission Trainee
Hace 4 años

Plex Remote Access Unavailable.

I have the T-Mobile router connected to Google Wifi. Obviously double NAT. I get this in Plex settings:

Not available outside your network

Your server is signed in to Plex, but is not reachable from outside your network. Más informaciónTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario.

I know there is no bridge mode. I'm thinking some kind of port forward may work but that's not even available. Anyone found a way around this? Gotta have my Plex.

  • jnusz's avatar
    jnusz
    Newbie Caller

    Anyone find a way to get your external info? I finally got into this issue not having time to mess with it before I cut off my other provider. Of course when I cut off my other provider is also when my speed issues started.

     

  • RobNC's avatar
    RobNC
    Transmission Trainee

    I guess you could configure Plex for VPN access but not sure if there is a way to do this. I have Plex on my NAS, and I couldn't find a way to do this (except for VPN'ing everything, which I obviously don't want to do on my LAN). Anyone else have any solutions? I thought the problem was UPNP not supported (router). Router behind the TMO router won't help either without TMO router (trashcan) supporting UPNP.

  • pchrist's avatar
    pchrist
    Network Novice

    so is there a way to get it to work? Zero tier, packetriot? Is there anything. Would love to get this access working again. Any suggestions would be awesome!

  • Lars_T's avatar
    Lars_T
    Newbie Caller

    I'm another plex user with this problem.  T-Mobile, please find a solution to this problem.  I suggest everyone call TMO tech support and ask for a solution. 

  • James_H's avatar
    James_H
    Network Novice

    I just ran into this setting up my plex server behind a pfsense router/firewall.  would some kind of dynamicdns service help? been watching a lot of network chuck vids on youtube. Still havent found an answer yet, but im not giving up. 

  • extremetm wrote:

    Oddly enough I am able to get to Plex from outside the network despite the ‘unavailable’ message. 

    With all of the secondary routers out there in millions of households, T-Mobile really needs to add a bridge mode option. I get that the dumbing down of technology is the trend now but it comes at too much of a cost for the rest of us. Choice is a great thing.

    I am really leaning towards the fact that T-Mobile is trying to hamper use of any kind of service like this.

    Imagine your on a public wifi network with no control over routing or anything like that...thats more or less all they really want their customers to use it for I think. 

    But thats one mans opinion I’m curious if anyone else agrees   

  • I agree with 5G_ViabilitySkeptic's answer above. I think T-Mobile doesn't care about people who know networks and want the capabilities to NAT a connection. I, too, use Plex. I don't have any reason to use it outside of my home, so that issue is somewhat irrelevant to me, but I certainly understand those who want to use this feature. The sad truth is probably that T-Mobile Internet is not for you.

  • I can monitor my ip cameras and use remotepc outside my T-Mobile internet. I keep a small stick computer on when I leave, so I can get into my network "via remotepc" and make changes to my devices. My cameras are Amcrest and they have a built-in P2P and a dns system.
    You can also put a Mikrotik router behind the T-Mobile router and config with many different vpn(s) for getting into your lan from outside.

  • RV12_Pilot, I use a combination of SimpliSafe and Blink cameras, 7 in all. So far they've been fine on T-Mobile. I don't manage them outside of the house, but I'm not seeing any performance hit in watching their output when I'm away. I used to leave a computer running to get to devices in the house, but I've stopped doing that as the technology has improved. For the record, I'm Mac-based.

    As I've said to others in this forum, I am happily surprised at the quality of Internet service I'm getting with T-Mobile. I would have expected more latency, but even at the greatly reduced bandwidth over Xfinity, I'm just not seeing it. It's just my wife and I, and streaming and video conferencing are the two things we need to work. If I couldn't stream on T-Mobile without hiccups, I'd still be on Xfinity.

  • I anticipated that I would have challenges with Plex running outside of my network when I switched to a cellular home service. For everything else it's been a great experience. 
     

    I have absolutely no doubt at all the T-Mobile is preventing customers from having self hosted servers. It eats up a lot of bandwidth.
     

    Now I just wish they could just come out and state that clearly so that we don't have to keep coming back to these forums to see if something has changed. It won't. Period.
     

    If one of us figured out a technical solution and posted it here, T-Mobile would very quietly block it.