Forum Discussion
How do you get ID without a T-Mobile phone number (for Home Internet)
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
MajorRathbone wrote:
From HeavenM: "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"
Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.
How was BChat able to get access to their account? What is the trick?
I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues.
You can call our customer support number or send us a direct message on Facebook or Twitter.
I am also having the issues described above.
I used to have an account for a sim card data plan that never worked in the area where I wanted to use it. Stopped using it long ago.
A few weeks ago I purchased the Home Internet service in the town in which I plan to use it; not where I actually live. I don't have local access to the device.
When I got into this strange loop, out of desperation, I called support and over the course of about 2 hours and 2 calls to different support persons, I finally got auto-pay set up manually.
However, neither of the support people could help with the account with no T-Mobile number. How lame.
One of the support people said I should use the app and in that case, it asks right up front that I should connect to the t-mobile wifi device. We'll no device means you can't use the app.
Come on T-Mobile, this isn't rocket science, it's a web page. This is just stupid tedium you're throwing at your users.
My bigger problem is how to get around CG-NAT so I do things like control gates, an irrigation system, or we cams. Neither of the support persons had ever heard of the CG-NAT problem.
Very frustrating.
