T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I have been in tears with this company for 8 months now. Never got my AAA and my $200 card, two days ago I was told my rebate was void because I activated the box either over the internet or phone. I asked how else could it be activated....no answer. Asked for a supervisor and was told numerous times they were busy. Told the guy I had already been on the phone with them over and a half and that I would wait. Finally he tells me that the gentleman from the store that did my activation would be calling me. I doubted him but he reassured me he would be calling. Still no call. I am actually on my way into the store to cancel my plan. I can't log into my account or anything from my phone. Tmobile gave me a monthly price that was a lie from the start, is no where close to my quote. Then their customer service lying to me put me over the top. The ASS service is what led me to switch and they can't even get that right but they sure can pull the money out of my account with no difficulties. Amazing!!! I'm done and will be co tasting the BBB.  Don't lie to me!! I rather you think me ignorant than straight up lie!

I signed up September 25 2024 and entered for my $200 visa card September 27 2024 and I have not received any form of communication or answers as to why I have not received it or heard anything about receiving it yet. This is frustrating because you put your trust in a company that offers you a deal for signing up for their service and then they ruin that trust by not honoring their offer. I switched because my last provider was dishonest and over charging me every month and I was putting my trust in T-Mobile believing that they would not be dishonest or betray my trust and it looks like they are just as dishonest as my last provider. Is there such thing as an honest Internet provider these days? I'm beginning to think not. Very disappointing. 

Yeah i signed up last month and hoping to they $200 visa gift card this week.Loving the home internet though.

Steve, I am glad to see that I'm not alone here. Like, what a SCAM! I followed the instructions for this promotion to the T and was DENIED! This is FALSE ADVERTISEMENT! And I am going to be sure to let every breathing soul on this earth know that this company is unethical and do not honor their own promotions! 

Doesn't help when you file against them through bbb either. I received a call and couldn't hear anyone on the other end so tried calling back through the email they spent and it didn't even ring. Just went straight to a voicemail and they don't answer emails either.

Yea I have been going thru same issue every time I talk to customer service I get a different answer one person said it's approved should receive by end of week that was last week so I contacted them again and now was told it's still pending I told them it's like they say this just to get you switch service then they delay it or say have to complete other action and I did the submission thing the second day of service still have received anything it's  crazy they do this just to get customers.

DudeImHere101 wrote:

Everyone thats waiting on the $200 Master Card Gift Card i promise if you file a report with the better business bureau and put tmobile on blast you will have your gift card the next day like i did and it was fast boom had it the next day and ever the big big tmobile boss reached out to me through email because of the report i filed with the bbb i swear i got it so fast so to my fellow tmobile friends reach out the better business bureau and keep on and dont let it go u will get it

I just filed a complaint myself. Tried resolving it through the customer service but I felt like a monkey in a circus trying to speak with them. It was always a different answer

I'm waiting also I stayed on the phone with customer service which we was texting for over 2 hours I still didn't get my 200$ it was offered to me we I became a customer I switch phone carrier and I got home Internet... I still have no answer or no 200$ so someone like to scam us just to get us to switch! I'm almost to the point just to go back to the carrier I used with no scamming and no lies!!! I'm very disappointed 

Steve-n-Georgia wrote:

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

T mobile is a scam. They screwed me as well. I canceled my service.

Steve-n-Georgia wrote:

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

Same here… was a big incentive why I picked T-mobile, but they must bank on people forgetting I guess?!?