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DW4218's avatar
DW4218
Network Novice
Hace 6 meses

Bait and Switch Help

How do I go about getting assistance with being Baited and Switched regarding my phone plan? In Feb of 2024 I reached out to Tmobile Text Customer Support to discuss upgrading my phones. I was very clear when asking for TOTAL BILL price from the rep. Rep said TOTAL BILL would be roughly $255. The bill has been $310 each month since. 

Ive called monthly to try to remedy, but never get helped. Just a $60 bill credit and told a manager would call and that never happens. 

¿Qué hago a continuación?

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