Forum Discussion

vfpeter's avatar
vfpeter
Network Novice
Hace 2 meses

Conflicting plan pricing for Go5G Plus - Can you clarify?

I am currently on Essential plan for 4 lines. I am thinking of upgrading to Go5G Plus. However, I am very confused with the pricing that has been quoted. 

  • I see $185/month for 4 lines for Go5G Plus (Line discount ID240575)
  • From my T-Mobile Home page it shows  $260 for Go5G Plus if I click on Change plan.. 

I am getting better deals from other carriers. So if I cannot get $185 as advertised, it does not make sense for me to stay with T-Mobile. 

¡Gracias!

  • Reach out to T-Mobike via DM on Facebook or Twitter.  They can take a look at your account and tell you exactly what you would pay if you changed your plans.

  • vfpeter's avatar
    vfpeter
    Network Novice

    Total waste of my time talk to T-Mobile customer support for past 1 hour.  Found that this pricing is for new customers only. Existing customers cannot get this deal. When i switch, they will spend a lot of money to get me back, just like the insurance industry which operates on 100 year old customer experience ideology. 

     

  • syaoran's avatar
    syaoran
    Transmission Titan

    Reach out to T-Mobike via DM on Facebook or Twitter.  They can take a look at your account and tell you exactly what you would pay if you changed your plans.