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Hola Everyone -

I am frustrated in finding out I have been being charged for a Lease to Month Charge for a device that was paid off. I spoke w/ a customer care associate who removed the charge from my next billing cycle. Another customer care associate offered to refund me 2 months of the charges. I declined the offer as I want a full refund (not a billing credit). The last customer care associate gave me and email or Executive Customer Relations, but of course when I went to email them, the email address provided is incorrect. 

Does anyone have an email address for the Executive Customer Relations department?

I am also looking into how a Class Action Lawsuit can be filed. If this is happening to me, it has to be millions of other customers being unfairly charged. 

","body@stringLength":"808","rawBody":"

Hola Everyone -

I am frustrated in finding out I have been being charged for a Lease to Month Charge for a device that was paid off. I spoke w/ a customer care associate who removed the charge from my next billing cycle. Another customer care associate offered to refund me 2 months of the charges. I declined the offer as I want a full refund (not a billing credit). The last customer care associate gave me and email or Executive Customer Relations, but of course when I went to email them, the email address provided is incorrect. 

Does anyone have an email address for the Executive Customer Relations department?

I am also looking into how a Class Action Lawsuit can be filed. If this is happening to me, it has to be millions of other customers being unfairly charged. 

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Does anyone have an email address for T-Mobile Executive Customer Relations?","moderationData":{"__ref":"ModerationData:moderation_data:135512"},"body":"

being charged for phone devices that were promised to be 100% FREE For signing up as a new customer with two phone lines. 

 Dear T-Mobile Corporate Customer Relations,

I am writing to express my deep disappointment regarding a series of events that have transpired since I subscribed to a T-Mobile plan. As a senior citizen and veteran, I was assured by an authorized T-Mobile representative, Kobi, that I would be eligible for a special Essentials Choice 55+ promotion.

On December 30, 2023, at Ft. Gordon military base, I was informed that I would receive a $60 per month plan for two phone lines, with two new Galaxy 5 flip phones at no cost, as a new subscriber. I was told that I would only be responsible for paying the initial activation fees plus tax for each individual line, with a monthly billing adjustment for the first two months and a maximum of $70 per month thereafter, provided I signed up for auto-draft payment and received a $10 credit ($5 off each line).

I received the phones after a 5-day wait and connected my service, porting my number. Although I preferred Apple iPhones, I chose the Galaxy flip phones due to the promotional offer. However, I have concerns regarding the accuracy of the representation made by the sales representative and the subsequent billing discrepancies.

I would appreciate it if you could investigate this matter and address the issues I've experienced. Specifically, I would like to know why I was not informed about the billing adjustments and why my subsequent invoices were higher than the promised $70 per month. I would also appreciate clarification on the promotional offer and any possible solutions for correcting the situation.  i can be reached to discuss at kcj232003@gmail.com.

Thank you for your attention to this matter.

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Thank you so much for this information. 

I went through Arbitration with Ford Motor Company years ago and was able to get all my money back. 

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Class action is not the way to go, take them to small claims court or arbitration. Process is in the terms and conditions.

Also in the terms and conditions that states they will only refund 60 days from when the claim was made.

https://www.t-mobile.com/responsibility/legal/terms-and-conditions

 

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