T-Mobile should distance itself from Ooma.

I signed up for the T-Mobile 5G Internet service promotion that included a free Ooma Telo Air 2 device. It took an inordinate amount of time to get the Telo Air 2 from Ooma and the Bluetooth setup connection did not work. Even with the Ooma Telo Air 2 device directly connected to the T-Mobile 5G gateway via Ethernet, the frequent audio dropouts made phone calls completely impossible to discerningly hear. I performed some troubleshooting with T-Mobile and Ooma, but to no avail.

I called Ooma to cancel my service less than two weeks after receiving my Ooma Telo Air 2. An Ooma representative said I needed to return the Telo Air 2 at my expense. I vehemently protested and got an Ooma supervisor to approve a prepaid authorization label to be emailed to me. The supervisor provided an Ooma reference number for the approval. I kept checking my email, but no prepaid return authorization label ever arrived. Multiple phone calls to Ooma agents and supervisors produced no positive results. I have already filed a complaint against Ooma with the Better Business Bureau. Complaints against Ooma with The Federal Communication Commission and the Federal Trade Commission are soon to follow.

T-Mobile's reputation with its customers is already deficient enough without partnering up with an unscrupulous company such as Ooma to tarnish it even further.