1/25/2024 Hulu on us text message with link not working!

kturley wrote:

Just received my NEW "hulu on us" SMS and the link to claim the offer does not work. Anyone else experiencing this?

Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon!

T-Mobile subscribers having issues claiming their free "Hulu On Us" perk - PhoneArena

 

 

 

magenta10268036 wrote:

kitsadie wrote:

I have the Magenta Max plan as well, apparently need the GO5G plan to get AppleTV as well as HULU.

Perhaps, when sending out promotion texts, include in the text what plan is needed so don't waste time trying to sign up when it's really not avaliable. Just a thought.

I have the Magneta plan and both AppleTv and Netflix work successfully but I've tried multiple times for Hulu with no luck. I even had a rep text me a new link and the prompt said every worked successfully but no credit on Hulu or my phone bill not sure what's going wrong. 

kitsadie wrote:

I have the Magenta Max plan as well, apparently need the GO5G plan to get AppleTV as well as HULU.

Perhaps, when sending out promotion texts, include in the text what plan is needed so don't waste time trying to sign up when it's really not avaliable. Just a thought.

I have the Magneta plan and both AppleTv and Netflix work successfully but I've tried multiple times for Hulu with no luck. I even had a rep text me a new link and the prompt said every worked successfully but no credit on Hulu or my phone bill not sure what's going wrong. 

kturley wrote:

Just received my NEW "hulu on us" SMS and the link to claim the offer does not work. Anyone else experiencing this?

Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon!

T-Mobile subscribers having issues claiming their free "Hulu On Us" perk - PhoneArena

 

 

 

Still having same problem. Boston area. So frustrating. 

I think TM corporate has left their reps hanging. They must be dealing withe many frustrated customers.

Called customer service to activate Hulu promo. Rep. hung up on me.

First received a text from TM. Subsequently was also directed to TM offer on line.

We have been TM customers for several years (no Sprint) and not Hulu customers (yet!!)

No VPN

Apparently we qualify for the better of 2 different offers - not clear whether 12 months or longer - not 6 month offer.

Thanks for  the Good Luck!!

Chris1946 wrote:

Have spoken to 5 customer service reps. (at Maine Facility).

No solution other than to “wait” and try again.

Today, HULU rep told me it is link problem and the code number is wrong.

Just got a call back from TM saying they are working on it.

Not holding breath.

I will say that all reps have tried !!

Did you get an email with a link?  Are you a former Sprint customer who had Hulu? If you had a Hulu account previously, the instructions say to delete it if you did. Are you working behind a VPN? If so, make sure you disable it.  Do some basic troubleshooting and clear your cookies and cache and try again.

I can’t explain why your experience is different than mine except I worked with someone named Gladys who pushed the right buttons and pulled the right levers. 

It seems less like an issue with you or your eligibility and more like a tech issue that needs to be resolved.

Good luck.
 

Have spoken to 5 customer service reps. (at Maine Facility).

No solution other than to “wait” and try again.

Today, HULU rep told me it is link problem and the code number is wrong.

Just got a call back from TM saying they are working on it.

Not holding breath.

I will say that all reps have tried !!

Chris1946 wrote:

Has anybody been able to resolve this??

Yes, I was able to resolve it by calling customer service.  I spoke with Gladys.  See a couple of my posts above.  I was initially told that the link wasn't working because the site was very busy.  The agent said she would call me back in a couple of hours to see if we could get in together.  She did.

Two things to be sure of:  1.  If you got the email, you are a targeted customer; and 2).  Make sure you disable VPN.  Beyond that, you just have to get lucky and connect with the right customer service associate.  I work for a firm with a large CS center and I can state for a fact that CS associates have been known to be wrong.  Gladys was quite knowledgeable and skilled at her job.  I wanted to hire her