Forum Discussion
Apple TV - Not working
I am not able to use Apple TV On-Us even though it says I am active on my account. I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.
Anybody else had similar problems or know how to get it easily resolved?
Been having the same problem, trying to sign into my Apple TV On-Us though my T-Mobile account says, under manage add-ons, Apple TV "active." Told the same, to wait 24 hrs, that while "active" not fully activated!? It's been 2 weeks! I'm on a verification code carousel re ID, password trying to sign into Apple TV! Beyond frustrating.
I have had this problem for months.
selling a plan with Add-ons that are never delivered.
OK. So i have been having this issue also for quite some time, I just went into my T-Mobile account and deactivated/ de-selected the Apple TV addon and then went back into my addons and reselect Apple TV. It prompted me to link my apple ID again and now it works again! Hope this helps.
I don't have any issues on my phone, but trying to access Apple TV Plus on my computer/through their website is not available. Their site still tells me to sign up for a free trial even though my Apple TV account settings also list the "ON US" promotion from T-Mobile… So I'm guessing this is only active for the phone app, which is kinda crappy.
same problem. Have magenta Max and Apple+ doesn't work even though account says it's active. So annoying. When opening Apple TV, it says to purchase it. But then the tmobile.com website login says that it's included and active. They have to get their *hit fixed.
Yeah, I just tried to log in after not using Apple TV for a while. It's not working for me. It says I have Apple TV under ad ons, but when I look on apple it says I don't have apple+…
I get the spinning circle of death when I follow TMs instructions. I can log into my Apple TV, but the plus won't connect. I suspect that the fault is that Apple APIs are not setup correctly to accept the request ergo 500 status error because the API Key is incorrect.
Sounds like a class action suite.YES! Same here! I recently changed to the plan that includes Apple TV + and Netflix and it doesn't work. I have called and called about it and they send me to IT support to open a ticket and that person told me i can "rest assured" it would be fixed. Well it has not. I'm going to have to call them daily it seems.
hey T-mobile! Where is the help to fix this?
Same here. Been talking to customer care for months and now they have transferred me and I am on hold waiting for apple care
