Forum Discussion
Apple TV - Not working
I am not able to use Apple TV On-Us even though it says I am active on my account. I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.
Anybody else had similar problems or know how to get it easily resolved?
Glad it helped.
Greetings all - had this exact issue. Everything stated that our AppleTV+ account was active, both on T-Mobile's side and AppleTV's. Similarly, we had not logged in and watched AppleTV+ in a few weeks.
I tried Spres64's solution and it worked. Back up and running in about 5 minutes. Thanks Spres64!
I notice that the benefit days up to $4.99, but the least expensive Apple TV+ plan is $9.99. Makes me think I would still owe $5 to get the service.
OK. So i have been having this issue also for quite some time, I just went into my T-Mobile account and deactivated/ de-selected the Apple TV addon and then went back into my addons and reselect Apple TV. It prompted me to link my apple ID again and now it works again! Hope this helps.
hey T-mobile! Where is the help to fix this?
YES! Same here! I recently changed to the plan that includes Apple TV + and Netflix and it doesn't work. I have called and called about it and they send me to IT support to open a ticket and that person told me i can "rest assured" it would be fixed. Well it has not. I'm going to have to call them daily it seems.
This just happened to me. AppleTV+ was working fine on my AppleTV and then today it didn't recognize my subscription and wanted me to sign up for a trial account. Here's how I ended up resolving the issue.
On AppleTV go to settings > users and accounts > default user > manage subscriptions > sign in with Apple ID (I used the sign in with Apple device option).
This seemed to reactivate my subscription on AppleTV and everything was restored. ¡Buena suerte!
I get the spinning circle of death when I follow TMs instructions. I can log into my Apple TV, but the plus won't connect. I suspect that the fault is that Apple APIs are not setup correctly to accept the request ergo 500 status error because the API Key is incorrect.
Sounds like a class action suite.same problem. Have magenta Max and Apple+ doesn't work even though account says it's active. So annoying. When opening Apple TV, it says to purchase it. But then the tmobile.com website login says that it's included and active. They have to get their *hit fixed.
Same here. Been talking to customer care for months and now they have transferred me and I am on hold waiting for apple care
