Apple TV - Not working

I notice that the benefit days up to $4.99, but the least expensive Apple TV+ plan is $9.99. Makes me think I would still owe $5 to get the service.

Greetings all - had this exact issue.  Everything stated that our AppleTV+ account was active, both on T-Mobile's side and AppleTV's.  Similarly, we had not logged in and watched AppleTV+ in a few weeks.

I tried Spres64's solution and it worked.  Back up and running in about 5 minutes.  Thanks Spres64!

This just happened to me. AppleTV+ was working fine on my AppleTV and then today it didn't recognize my subscription and wanted me to sign up for a trial account. Here's how I ended up resolving the issue. 
 

On AppleTV go to settings > users and accounts > default user > manage subscriptions > sign in with Apple ID (I used the sign in with Apple device option). 
 

This seemed to reactivate my subscription on AppleTV and everything was restored.  ¡Buena suerte!  

I have had this issue since they offered it. Ill try deactivating and reactivating the add-on. Gracias. 

The T-Mobile Sprint merger has changed this company into a different animal like Verizon. I left Verizon for T-Mobile and loved their approach to billing and customer service, both of those are now so different it seems like they are run by a different ceo/cfo and board similar to Verizon when I left them. Ive been lied to by customer service to get me to change plans in the past at T-mobile, but that only happened once as I no longer trusted them anymore, but now the whole company is enforcing plan changes where it promised could not happen before.

The only piece of what was, is these add-ons now and there is no one addressing the issue here aside from us users. 

The deactivate and reactive method did not work, even cleared cookies for all Apple site info.

It clearly shows on T-Mobile it's been activated again. But on the Apple TV website it says I can get the free trial for Apple TV+, yet in settings on Apple TV+ it says I have an Apple TV+ subscription but shows my old CC as payment method. I've never paid for Apple TV, though I have bought apps. Maybe this is also playing a factor in this issue. 

I just found a workaround, after deactivating and reactivating, it will text you something to activate it on your phone, but it also provides a link on the PC screen, which I clicked but nothing happened the first time. I went to my account info on the Apple TV website and removed my CC info. Cleared the cookies. Signed in to Apple TV on my computer, and then clicked the link provided by T-Mobile after reactivating the add on for free Apple TV and now it works on my computer. 

I just want to add that after much frustration, I found this thread and tried the deactivate/reactivate method as described by Spres64 and it worked for me on all devices. 

I tried chatting and calling with support desks at T-Mobile, Apple, Amazon...nothing worked until I deactivated and reactivated. Instant success. I hope others find this and it works for them. 

Glad it helped. 

I can look at the table of contents but can’t play any of the content.

I was pressing the link on imessage from my computer and it failed, when i used my iphone and pressed the link, the activation happened no problem via the phone