Apple TV - Not working

Thank you for the Suggestion. I had access back in 2023 but they Changed to email address not Apple ID and stop working. Deactivating and then reactivating was the fix. 

I too have had issues with T-Mobile magenta maxx trying to watch Apple TV+. Like someone else mentioned…up to $4.99 which would lead me to believe I would owe $5 each month. I tried watching Apple TV with the T-Mobile on us deal but was not able to watch any of the latest movies. I broke down and now pay $9.99 a month for an Apple TV+ subscription. Anyone else having an issue with not being able to watch new releases

Happy this helped. Hopefully this eventualy gains enough visibility and they put a fix in place that prevents it from happening in the future. 

I just want to add that after much frustration, I found this thread and tried the deactivate/reactivate method as described by Spres64 and it worked for me on all devices. 

I tried chatting and calling with support desks at T-Mobile, Apple, Amazon...nothing worked until I deactivated and reactivated. Instant success. I hope others find this and it works for them. 

Login to your T-Mobile account, go to your benefits and remove the AppleTV+ add on. Once you remove it from your account go back in and add it back to your account. Once you do this, you will then get the option to be redirected to AppleTV so you can then put your phone number in. This worked for me. 

I was pressing the link on imessage from my computer and it failed, when i used my iphone and pressed the link, the activation happened no problem via the phone

I just found a workaround, after deactivating and reactivating, it will text you something to activate it on your phone, but it also provides a link on the PC screen, which I clicked but nothing happened the first time. I went to my account info on the Apple TV website and removed my CC info. Cleared the cookies. Signed in to Apple TV on my computer, and then clicked the link provided by T-Mobile after reactivating the add on for free Apple TV and now it works on my computer. 

The deactivate and reactive method did not work, even cleared cookies for all Apple site info.

It clearly shows on T-Mobile it's been activated again. But on the Apple TV website it says I can get the free trial for Apple TV+, yet in settings on Apple TV+ it says I have an Apple TV+ subscription but shows my old CC as payment method. I've never paid for Apple TV, though I have bought apps. Maybe this is also playing a factor in this issue. 

I have had this issue since they offered it. Ill try deactivating and reactivating the add-on. Gracias. 

The T-Mobile Sprint merger has changed this company into a different animal like Verizon. I left Verizon for T-Mobile and loved their approach to billing and customer service, both of those are now so different it seems like they are run by a different ceo/cfo and board similar to Verizon when I left them. Ive been lied to by customer service to get me to change plans in the past at T-mobile, but that only happened once as I no longer trusted them anymore, but now the whole company is enforcing plan changes where it promised could not happen before.

The only piece of what was, is these add-ons now and there is no one addressing the issue here aside from us users. 

I can look at the table of contents but can’t play any of the content.