Forum Discussion
Feedback for T-Mobile: Reducing benefits
It seems that every time I accept an offer from T-Mobile, the company goes back on it just a little after. I find that very frustrating. Last example: We updated our contract and phones, and it appeared to be a good deal, one factor being that the plan included Netflix. Not two month later, I receive a message from T-Mobile that from now on only Netflix with Ads is included - a downgrade worth roughly $100/year. Yes, in exchange there is a free year of Hulu, but I really don't care about that. And also, yes, T-Mobile always said that benefits could change. Unfortunately, this is not the first time something like this happens to me with T-Mobile.
In aggregate, the impression I get increasingly is that T-Mobile's word in its special offers and deals really is not worth much. This is very disappointing.
Perks aren't grandfathered and can change anytime according to the terms and conditions in the fine print of the offer.
With the new Netflix with ads, some movies are still not available to T-Mobile customers - ie - Anyone But You;
unavailable on an ad-supported plan due to licensing restrictions.
What does this mean? What exactly is our current benefit with T-Mobile Netflix?
How do you get grandfathered in to the Netflix plan that was guaranteed with your switch to T-Mobile service?johnghosen wrote:
T Mobile is only worried about their bottom line and doesn't care about customer satisfaction. I'll be canceling my Netflix account and shopping around for other phone carriers. I can't even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile.
Im going to cut cost/take some business elsewhere in very near future.
Dumping Orginal Jump/insurance - 16.99 monthly. I haven't used upgrade feature in years with 1 insurance claim in 9 years. When another device is needed purchasing through Amazon is less expensive , reputable low cost referb sellers are available & Samsung provides specials.
Dumping T-mobile home internet - 55.00 monthly. My Local cable provider offer specials that cost couple dollars more.
Netflix can't be dumped , long story behind that I won't go into. Many thanks to John Legere - 2016 corp office for giving me years of viewing enjoyment.
As for my phone plan...another 2016 TM corp office deal., It provides unlimited everything + free DIGITS for 45.00. No other carrier can beat such deal so keeping it.
T Mobile is only worried about their bottom line and doesn't care about customer satisfaction. I'll be canceling my Netflix account and shopping around for other phone carriers. I can't even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile.
Dude... The benefit changed happened with Netflix changing their pricing. If you have a problem with add talk to Netflix. I canceled my service a long time ago. The only reason why I had them active was from this. Once Netflixed raised their prices and I had to pay out of pocket I canceled them.
