Forum Discussion
Hulu on us
Went to T-Mobile account page to sign up for the Hulu on us offer and it is no where to be found. Did they change their mind on this offer?
Hola
AM1717 wrote:
T-Mobile sent me a text a few weeks ago saying I would be getting Hulu on us. The "full terms" in that text states the offer is for GO5G customers or customers with 2+ lines of Magenta Max. I have 3 lines but when I register for the Hulu promotion it tells me I don't qualify. They seemed to have changed their minds.
Please look at this page on T-Mobile own site. Check out the last paragraph listed "Full terms". It clearly says those with Magenta Max is included.
https://www.t-mobile.com/support/plans-features/rs219
this is what I received:
Próximamente: ¡Hulu por cuenta nuestra!
Nos complace presentar un nuevo beneficio de streaming para nuestros estimados clientes de determinados planes, a partir del 24 de enero de 2024. Ahora puedes disfrutar de la enorme biblioteca de streaming de Hulu, incluidas temporadas completas de series exclusivas, episodios actuales, programación original de Hulu, películas exitosas, y mucho más - con anuncios - POR CUENTA NUESTRA, por tiempo limitado. Se aplican términos adicionales. Hulu necesitará los datos de tu tarjeta de crédito para canjear esta oferta. No te preocupes, sigue siendo POR CUENTA NUESTRA. Si hay que hacer algo para evitar cargos más adelante, te lo notificaremos con instrucciones sencillas.
Inscríbete en esta fantástica oferta a partir del 24 de enero. If you'd like to be notified when this benefit becomes available, please go to Mi T-Mobile and update your contact preferences to receive marketing messages via SMS from us.
Luego de 12 meses es posible que se requiera alguna acción por parte del consumidor para continuar con Hulu (con anuncios) por cuenta nuestra o la suscripción se renueva automáticamente a $7.99 al mes o el precio mensual normal vigente. Consulta Términos completos.
Términos completos
Oferta sujeta a cambio. Inscríbase para obtener un código promocional en es.promotions.t-mobile.com después de 1/24/24 y complete el canje a través de Hulu dentro de los 30 días posteriores. Código promocional válido por 12 meses de Hulu (con anuncios) mientras mantenga una línea elegible de Go5G Next o 2 líneas elegibles o más de Go5G Plus o Magenta Max al corriente y se inscriba con la cuenta que recibió la invitación. After expiration of the 12 month promotional period, consumer action will be required to continue complimentary Hulu (With Ads) subscription; if no action is taken, Hulu (With Ads) subscription auto-renews at $7.99/month or then-current regular monthly price. Puede cancelarse en cualquier momento, con vigencia al final del periodo de facturación, a menos que se indique lo contrario. No hay reembolsos ni créditos por meses parciales. Una oferta de Hulu por cuenta de T-Mobile elegible. Oferta disponible solo para suscriptores nuevos y reincorporados de Hulu. El uso del servicio Hulu está sujeto al Acuerdo de Suscriptor de Hulu. El acceso a la suscripción de cortesía de Hulu (con anuncios) comienza al canjear el código. Cualquier cambio de plan de Hulu después del canje de esta oferta dará lugar a la pérdida de la oferta. La cancelación de la línea móvil elegible pondrá fin a T-Mobile como método de pago, pero no cancelará automáticamente la suscripción a Hulu. Como en todos los planes, las características pueden cambiar o descontinuarse en cualquier momento. Consultar los términos y condiciones de T-Mobile en es.T-Mobile.com para obtener detalles.
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¿No encuentras lo que buscas?
Carob wrote:
I was just told that although I'm eligible for the Hulu benefit, I would have to upgrade my free Netflix to a paid subscription costing $10 a month. Which is more than I could pay for Hulu independently. Apparently if you have the Netflix on T-Mobile, they are saying you're not eligible for the Hulu. Poor marketing on their part.
See my response on other’s messages with promo link.
AM1717 wrote:
T-Mobile sent me a text a few weeks ago saying I would be getting Hulu on us. The "full terms" in that text states the offer is for GO5G customers or customers with 2+ lines of Magenta Max. I have 3 lines but when I register for the Hulu promotion it tells me I don't qualify. They seemed to have changed their minds.
I decided to call T-Mobile and said "something else" as my menu option to speak to a representative about this offer. You'll need your T-Mobile account pin # to verify your account. The agent said that IF you received the text message inviting you to get Hulu, you ARE ELIGIBLE for the promotion, even if you don't have GO5G or Magenta Max. The agent thought T-MOBILE would send a new text link after 24th but they didn't so you have to call for the link. It is for a promotional free 6 month subscription only and they send you a special link to sign up on Hulus website. I don't know if this is just a 6 month promotional offer for those with higher level T-Mobile accounts or a permanent free subscription like Netflix. Keep tabs on this "Free" offer because after 6 months you start paying for it, thus you would have to start paying $7.99/month (or current pricing) if you don't go to Hulu to cancel in time.
This is text link message that T-MOBILE agent sent me but they may have to activate it on their end first.
"Thanks for contacting T-Mobile and your interest in our Hulu (with Ads) On Us 6 month offer. It's easy to register for the offer:1.Click https://promotions.t-mobile.com/hulu6monthsonus 2.Select Continue and select T-Mobile Customer and you will be redirected to login3.Sign in using your T-Mobile ID and password.4.Review the promotion terms and enter your details, click Continue5."Thanks" page is displayed with next steps, click "Redeem Now"6.You will be taken to Hulu landing page to subscribe for 6 months of Hulu (with Ads) On Us."Strohmoose wrote:
Went to T-Mobile account page to sign up for the Hulu on us offer and it is no where to be found. Did they change their mind on this offer?
I decided to call T-Mobile and said "something else" as my menu option to speak to a representative about this offer. You'll need your T-Mobile account pin # to verify your account. The agent said that IF you received the text message inviting you to get Hulu, you ARE ELIGIBLE for the promotion even if you don't have GO5G or Magenta Max. It is for a promotional free 6 month subscription only and they send you a special link to sign up on Hulus website. I don't know if this is just a 6 month promotional offer for those with higher level T-Mobile accounts or a permanent free subscription like Netflix. Keep tabs on this "Free" offer because after 6 months you start paying for it, thus you would have to start paying $7.99/month (or current pricing) if you don't go to Hulu to cancel in time.
Strohmoose wrote:
This should be reported to the Ohio Atty General's office as a "bait and switch" scheme. Everytime that I call customer service I get someone who I can barely understand who is in the Philippines!
Companies can make mistakes but at least TMO should have sent a revised text letting us know the offer no longer included Max, plus an apology for the mistaken text three weeks ago. Instead, their customer service reps are just telling people to shell out more money for a more expensive plan. Is it la bait and switch? I doubt it started that way but their unwillingness to admit their mistake and communicate with us is ridiculous and perhaps rises to illegality in some states. Relying on third world customer service agents to sort this out obviously is no solution. Chances are none of them even understand the issue!
You’d think someone from the company would respond in this thread!!
This should be reported to the Ohio Atty General's office as a "bait and switch" scheme. Everytime that I call customer service I get someone who I can barely understand who is in the Philippines!
Azred66 wrote:
YankFan wrote:
Don't give up if you have two or more lines of Go5gplus or Magenta Max. Go here: https://promotions.t-mobile.com/huluonus
This was probably just a short-term glitch while they were quietly reversing the promise to include Magenta Max customers. The link doesn't work anymore but glad to hear a few people were able to get what they were promised.
Tried the link and received denied, Max is not eligible. And as cited not paying for Go5gplus, though I have two lines but was told sorry have to upgrade.
I'm just going to reactivate my Hulu and be bitter about T-Mobile wasting my time for the balance of today. Sigh.
YankFan wrote:
Don't give up if you have two or more lines of Go5gplus or Magenta Max. Go here: https://promotions.t-mobile.com/huluonus
This was probably just a short-term glitch while they were quietly reversing the promise to include Magenta Max customers. The link doesn't work anymore but glad to hear a few people were able to get what they were promised.
