Spotify doesn’t load using data, how do I fix this?

Valerie12 wrote:

No I'm not using a VPN. And others are reporting the issue to hence the other posts in this thread

Perhaps.  Usually issues like this are device related in some way.  If all of your data didn't work, That would be easy to rule out on your device but T-Mobile does not filter data to particular sites or services.  

No I'm not using a VPN. And others are reporting the issue to hence the other posts in this thread

Valerie12 wrote:

Envelopen wrote:

I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app. 

I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.

Did that happen when your device or the app received an update?  If it was blocked T-Mobile side, they would tell you.  They have no reason to block the site.  Especially when others around here use the service and aren't experiencing issues.  If you are running a VPN on your device.  That might also impact your ability to stream as these services do not play well with many redirects.  

Envelopen wrote:

I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app. 

I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.

I have never had any issues streaming Spotify on my phone through a browser.  I don't use the app because my browser has an ad blocker that blocks the ads when streaming music.  

LongIslander wrote:

I proved it doesn't work on 2 tmobile phones. Even Pandora doesn't work.

I have mobile data on. Allowed mobile and wifi for the app (Spotify). 

It doesn't work says offline and Tmobile blames the apps

 

Verizon phone same settings work. 

Tmobile is dicking us around. It did work up until about a month ago.  I drive 8 hours a day and I can assure you it's Tmobiles problem.

 

Even used my phones hotspot to play spotify on my laptop through the very same connection and it works, its on their end no doubt but we need everyone to call tmobile and tell them this issue is affecting every prepaid account that streams music

I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app. 

I proved it doesn't work on 2 tmobile phones. Even Pandora doesn't work.

I have mobile data on. Allowed mobile and wifi for the app (Spotify). 

It doesn't work says offline and Tmobile blames the apps

Verizon phone same settings work. 

Tmobile is dicking us around. It did work up until about a month ago.  I drive 8 hours a day and I can assure you it's Tmobiles problem.

I can't stream any music and I'm having trouble with the games that I play and my wife is having the same issue yesterday. It was fine and now we have this.

Very odd that it is not working over cellular data. I know some apps have an option in their settings to allow data usage over cellular, so you might check the spotify settings for something like that. Nuestra Problemas con Play Store y aplicaciones Android | Asistencia de T-Mobile also offers some basic troubleshooting steps for applications that might help. 

Let us know how it goes. 😁