Forum Discussion
2nd SyncUp tracker does not send virtual boundary notifications.
I recently added an additional SyncUp Tracker to my account. The 2nd SyncUp Tracker will not provide any notifications when the device enters or exists a virtual boundary. All the notification settings are on and the virtual boundary parameters are set. The problem was not alleviated after deleting the SyncUp Tracker application and reinstalling. I returned the new SyncUp Tracker and ordered another but the replacement also fails to provide virtual boundary notifications. My first SyncUp Tracker works fine except for a rapidly depleting battery.
glenn331 wrote:
I'm dealing with this exact issue too! My second SyncUp Tracker isn't giving any entry or exit notifications for virtual boundaries, even though all settings are enabled and I've tried reinstalling the app. Just like you, I even replaced the tracker, but the new one also has the same problem. My original tracker works but drains the battery pretty fast. It would be great to hear if anyone else has found a fix for this.
Any update on this?
I'm dealing with this exact issue too! My second SyncUp Tracker isn't giving any entry or exit notifications for virtual boundaries, even though all settings are enabled and I've tried reinstalling the app. Just like you, I even replaced the tracker, but the new one also has the same problem. My original tracker works but drains the battery pretty fast. It would be great to hear if anyone else has found a fix for this.
Did like SK 78 suggested and it didn't work on the first day but today I started receiving notifications again, Thanks SK78
I tried deleting the device already too so tried the last steps shared and it won't let me delete the boundaries even. I haven't gotten notifications since 10/16 either.
I think i figure it out, here is what I did.
1. Delete all virtual boundaries
2. Delete the tracker from the app
3. Uninstall the app
4. Install app, add trackers , add boundaries.
I'm getting notifications again on both my trackers.
Hope this helps you guys to.
Not yet
I am having the same issue. Any updates on this ?
One tracker stopped getting virtual boundaries notifications as well, my last notification was Oct 16th
Same issue here with two trackers , last notification received was October 18, I emailed tmobile but no response.
My SyncUp Tracker recently started having this issue where it's not sending any notifications when it enters/exits virtual boundaries. Did you ever get a solution?
