Forum Discussion
Accessing my HotSpot account from web
I got HotSpot and it's working as it's supposed to.
Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?).
Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.
T-Mobile, can you prove to me you are the best? What kind of service is it???
Well, it's Tuesday- the day I supposed to get a message from the T-Mobile
assistant I was in chat with.
But taking two days to delete broken account is the sign of awesome
functionality on your side, guys.
Hey there! I'm sorry that you're having a hard time with the website. What kind of plan do you have (prepaid, postpaid?) And what kind of tablet do you have? Some plans/tablets do allow for SMS messaging. There's also the possibility that there is a short code block on the account, which can only be removed by reaching out to T-Mobile.
I have prepaid 6GB for $25/month.
I contacted T-Mobile person via FB- it took 2 hours to figure out the account now is locked. But when I chatted with that person- I finally received those 3 texts with the same activation code, which didn't help. The chat person said my account is locked for 48 hours and I'll have to return to check if it's working on Tuesday.
I'm not sure if I can be satisfied with the way things work with HotSpot web account set up. Definitely plenty of room to grow.
Oh dear, I'm sorry you didn't get the answer you were looking for. Did the account lock because you had requested the code several times? I'll keep my fingers crossed that it opens up for you Tuesday.
Yeah, I finally got contacted by T-Mobile representative which said I'm ok
to go ahead and register new account, which I obviosly wasn't able to do
(the error was showing that I entered invalid phone number). Reported the
problem in chat. Response- please give me time till Saturday (!!!) which is
five days from Tuesday.
Thanks T-Mobile for unforgettable service
I am so sorry to hear that you are still having issues with this. It sounds like we are working on it though so that is a good thing. We greatly appreciate your patience in this.
Good morning, @am369380!
I just wanted to swing by to see if your account has been unlocked yet (fingers crossed). I'm also curious, what type of hotspot device are you using? I may be able to pass along steps of how to check the messages for it without putting your SIM in a phone or a different device.
I don't have access to web account, and this is the problem I complained
about. After finding the phone device and inserting SIM into it and
chatting with T-Mobile I got 3 texts at once. But unfortunately it did not
help to access my account on the web. Saturday was two days ago and I
didn't hear anything from T-Mobile. It looks like accessing HotSpot account
online is very unique problem and I'm the 1st customer ever trying to
figure that out. Still hoping T-Mobile is the best.
Thanks for the update! Gosh, I'm sorry you're still locked out. Unlocking your My T-Mobile account should be simple. What type of hotspot device are you using? Have you tried logging back in online yet?
