Forum Discussion
Accessing my HotSpot account from web
I got HotSpot and it's working as it's supposed to.
Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?).
Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.
T-Mobile, can you prove to me you are the best? What kind of service is it???
Hello did you ever get into your online account. I also have just the tmobile hotspot device, and was having a hard time. I found how to get into the account. First connect your computer to your hotspot, and then go to HTTP://mobile.hotspot. the password should be admin, but if you look your device under device information it will tell you what your password is. You will access the information for your device like the phone number, and messages which is the text message. Hope this helps. You can then use the http://moblie.hotspot to track your data usage.
Once I have access to the hot spot using the above suggestion: "I found how to get into the account. First connect your computer to your hotspot, and then go to HTTP://mobile.hotspot. the password should be admin, but if you look your device under device information it will tell you what your password is. You will access the information for your device like the phone number, and messages which is the text message. Hope this helps. You can then use the http://moblie.hotspot to track your data usage.”.
Thank you for the above suggestion - I have been trying to get “tmobile” online access to my hotspot for several months with the same issue about the text verification going to the hot spot phone # (really??)
Can I remotely turn off / turn back on my Franklin Tmobile hotspot via http://mobile.hotspot Sometimes the hot spot will go offline (I use it to view my security camera's) and I am not in a place that I can run over and manually turn it off & back on to reset it and would like to be able to do that via the web. I have called customer service and some representatives are able to do it but some say they cannot, but I would like to be able to reset/restart it online when it stops working and I am not in the area with it.
I am having the same problem here. Try to set up an account for my hotspot ( for billing/payment). I can't even call the custom service because they ask the PIN #. I don't think I set up the PIN when I purchased the device.
The problem still exists in 2021. Well, T-Mobile is still a young company and once they are 100 years old, they may have solved this problem.
Meanwhile - I stuck the SIM card from my hotspot into a phone, had the system resend the code and it arrived within seconds. Then it asked me to verify my PIN and I vaguely remembered that I set it in the store. I always use 8888 (nah - just joking) and the system forced me to do 6 numbers, so I did 888888.
By the way, the SIM doesn't allow for texting and I could neither send nor receive a text. It's pure luck that the text from the T-Mobile server came through.
