No home internet when using 4G LTE Cellspot which connects to the wifi modem

Hopuser wrote:

Iam pissed because when I was talking to a rep. On the phone about this cellspot he asked.me if I had home internet at the house and I told him No I do not. He said that is fine all I need is my phone.....good. Now when I receive the device and plug it in nothing is happening.....so I go and find videos on setting up the cellspot from T-mobile  and all the videos show that I need to plug the ethernet cable from a router or modem that has home internet WHICH I TOLD THE GUY I DONT HAVE HOME INTERNET THAT IS WHY I RILY ON MY PHONE INTERNET WHiCH IN THIS CASE HAS WEEK SIGNAL AND THAT IS WHY I GOT THIS DEVICE TO MAKE MY SIGNAL STRONGER. and now I have talk to another rep and figure out if it will still work in my case or I have to send it back and get my deposit. I hope there are more intelligent representatives that are on the other side of the phone call when we contact T-mobile service department. 

The guy telling you that you could use your phone as a hotspot for the Cellspot clearly has no business in customer service.  The entire point of the Cellspot is to provide a cell tower type of signal for your phone because of poor coverage.  It does this by using your home's Internet service, which you should already have.  The device MUST be connected via a WIRED Ethernet connection.  It does not have a WiFi radio in it.

I realize that this is an old thread, but maybe my similar experience from a few years ago when I first hooked this cellspot up may still help someone. 

To resolve it, I had to place the cellspot well away from the main WiFi router….. and well away from any WiFi extenders (Mesh devices), via a 100foot long ethernet cable in another room.  The cellspot radio interferes with the WiFi radios if they are too close to each other.  My home WiFi immediately returned to "normal", as it was before I deployed the Cellspot device.

Iam pissed because when I was talking to a rep. On the phone about this cellspot he asked.me if I had home internet at the house and I told him No I do not. He said that is fine all I need is my phone.....good. Now when I receive the device and plug it in nothing is happening.....so I go and find videos on setting up the cellspot from T-mobile  and all the videos show that I need to plug the ethernet cable from a router or modem that has home internet WHICH I TOLD THE GUY I DONT HAVE HOME INTERNET THAT IS WHY I RILY ON MY PHONE INTERNET WHiCH IN THIS CASE HAS WEEK SIGNAL AND THAT IS WHY I GOT THIS DEVICE TO MAKE MY SIGNAL STRONGER. and now I have talk to another rep and figure out if it will still work in my case or I have to send it back and get my deposit. I hope there are more intelligent representatives that are on the other side of the phone call when we contact T-mobile service department. 

I've been trying to resolve this problem for months now. My phone works when the cell spot is connected but the other devices in my home have no internet. customer service doesn't know how to help solve this, I've called several times.  First solution was to send me a new device, i entertained that knowing it wasn't going to do anything, same problem exists.  Anyone able to help?

Tmo is straight garbage. They have grown to big, too fast. Used to be a decent service, now it's just another AT&T. I just dropped them because of their "kick the can" tech support regarding a cellspot. Not interested in scripted answers, especially when I have 20+ years of networking experience. Pound sand, new AT&T.

Were you ever able to get this problem resolved? I am experiencing the same!!!

I am having the exact same problem and am trying to work it out with tech support! Unfortunately I had unplugged the cellspot to verify that it was causing the interference with my home wifi and had to hook it back up and wait for it to set back up, tech support is supposed to call me back but so far I haven't received that call back!

I have the same problem, and I get the same answers from T-Mobile. It seems the choice is to either get better phone coverage but no wifi, or wifi but poor phone coverage. Have spent hours with T-Mobile trying to resolve this without success.  Our old T-Mobile Cell Spot/Router worked perfectly, but we had to return it when we switched from myself as the account holder to my husband. T-Mobile could not handle just switching the device from one account to the other (same address, same people, same phone numbers, just a different main account holder). 

T-Mobile no longer carries the combined Cell Spot/Router and instead offers just the Personal Cell Spot, which only enhances the cell phone signal. We had to get a separate router from our internet provider and that does not talk to the Personal Cell Spot. Very frustrating. Our router has multiple connection ports but only one Ethernet port. If we hook the Ethernet wire from our modem to the router, we get wifi, but that requires us to use one of the other ports to connect to the Cell Spot, which causes the Cell Spot to fail. If we hook the Ethernet wire from our modem to one of the other ports on our router, and then hook the Cell Spot to the Ethernet port on our router, then our wifi fails.  This is clearly not acceptable.  Help!!

I have no idea why the cellspot would cause your existing WiFi to fail. The cellspot is a pretty simple device. If you have your cable line coming in from the wall going into your VZW modem and no T-Mobile Cellspot in the mix, everything is fine. If you take an ethernet cable and run it from one of the ports on your router (not the internet slot) and run it to the blue internet WAN port on the cellspot, it will have internet access just as if you were to run a line from the router to a PC. That is all the cellspot needs to function. It does have its own SSID but you do not have to connect to that WiFi with any of your other devices.

Hola Chris,

I had to unplug Cellspot to have my home wireless service back. I made several phone calls, every time I got cut off in the middle of the conversation with the support. The options so far I got is: 1. the device may be defective, T-mobile will send me a new device. 2. contact Verizon to see if their router has a problem. These are not great choices. I never had any problem with Verizon router, it's been in service for many years for us, occasionally a reset solved any issue we have. Why should I bother Verizon with a T-Mobile device?? The Cellspot device I got is brand new, I was able to get it to work (3 bars for T-mobile), all lights light up, service good, but at what price? My home wireless is broken. This is super frustrating!

I called T-mobile four or five times today already, every time got cut off in the middle of the conversation with the support. I am at a loss!