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I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?

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I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?

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Like many have said after multiple pairing attempts it finally worked. Sometimes I tried to pair from my iPhone sometimes I started pairing process from the watch. It sounds like android phones paired up much easier than iPhones. Calling customer service helped in my case as they worked on the IDCC number on the back of the watch. It appears that the since the watch was new and still in the box it wasn't set up like when get a new phone. My wife was pissed because I was locked in on getting this watch instead of normal Christmas morning time but my 9 year old son was so excited when I put it on his wrist. He's called me about 25 times today.
 

Yes the process sucked but he loves his watch/phone so the pain was totally worth it. Merry Christmas to all. 

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Like many have said after multiple pairing attempts it finally worked. Sometimes I tried to pair from my iPhone sometimes I started pairing process from the watch. It sounds like android phones paired up much easier than iPhones. Calling customer service helped in my case as they worked on the IDCC number on the back of the watch. It appears that the since the watch was new and still in the box it wasn't set up like when get a new phone. My wife was pissed because I was locked in on getting this watch instead of normal Christmas morning time but my 9 year old son was so excited when I put it on his wrist. He's called me about 25 times today.
 

Yes the process sucked but he loves his watch/phone so the pain was totally worth it. Merry Christmas to all. 

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