SynchUp watch calls not working

mrmmfries wrote:

4 hours on the phone with support and I'm having this same issue, unable to call or text. This is very disappointing. 

I just bought one for my son and he can call/text the other 4 contacts in his contact list but he can't message or call me (the admin)… I don't get it. When he calls me it says my number is no longer in service and when I call the watch it gives a busy signal but everyone else is fine. I'm so lost and getting angry. 

4 hours on the phone with support and I'm having this same issue, unable to call or text. This is very disappointing. 

My kids watch cannot receive or make calls. SMS, MMS and tracking are working 

ok

I do believe it can be fixed. Could you please reach out to skw-feedback@t-mobile.com so we can support you offline?

Ok will do that. I called and spoke to someone and it appears that the device cannot dial my phone (mom) and vice vers ca, but it can however, call other numbers? Which is weird. Is this something I can fix?

Got it. Sorry about that. That is not our intention. Would you please go into SyncUP KIDS app and in settings (gear icon on the bottom) select report issues and report the issue. We will get some data from this and your issue and we can look into this.

Countless times. Last night, after a 35 min hold, I spoke with someone who then transferred me to an expert who then hung up on me. 

That is upsetting. Sorry about your experience. We can help fix it. Have you tried calling T-Mobile Care team about this? They can help resolve it.

My daughter's kids watch just purchased 3 days ago, never worked so far. Can't make calls nor text. On the app it shows but when I try calling, i get the following message: " The number you are trying to reach is not a subscriber". I am so over T Mobile. This is so upsetting… 4 days in now…!