Forum Discussion

ZMac's avatar
ZMac
Newbie Caller
Hace 2 años

SynchUp Watch not charging

My child's watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don't catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

  • Tcray's avatar
    Tcray
    Newbie Caller

    Same issue.  Trying to figure out if it's the charging base or watch or usb connector.  I've cleaned around the 4 watch connection metalic pads with a toothpick.  I've also noticed that on the charging base the pin on the  bottom (of 4) is higher than the rest.  Not sure if that's causing the other pins not to make good contact.  Anyone else have this higher bottom pin?  It's worked fine for 1 year and in the last few weeks the charging is unreliable.  T-Mobile is not dealing with it since it's out of warranty.  A lot of money for a watch lasting only 12 months.  

  • Z-Daddy's avatar
    Z-Daddy
    Newbie Caller

    Same problem here.  I tried a known-good cable and charger and it didn't work any better. The problem with mine seems related to the connectors on the dock. Gotta get it just right otherwise it doesnt charge…. and even if it does charge, it never gets past 98%

  • Yes. And if you unplug the charger and plug it back in it starts charging again. And it drives me nuts.