Forum Discussion
SynchUp Watch not charging
My child's watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don't catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.
I had a couple of alcohol squares in my scrubs...wiped off the prongs, then the back of the watch and in where the prongs attach to the watch. Let it air dry, connected it and it charged. To get it charging I have to do that a couple times a week. But I can get it charged. Ours is almost 2 years old
Anybody else trying aftermarket charging base to see if that helped? I'm having the same issue and that seems to be potentially the simplest resolution.
Same issue, watch has been on the charger for 3 days and the battery is so dead it won't turn on. I can get it on for a moment just to see it's dead. I bought two, one for both of my sons and one works great, the other in defective :(
I have the exact same issue. I got a replacement under warranty and it also has the same issue.
Super frustrating to wake up in the morning with a watch that has no charge, after sitting on the charger all night.
Has T-Mobile acknowledged this is an issue?
I had a similar issue. Mine was charging, but would die almost immediately. I called and did a warranty replacement, but the replacement was defective and would not pair with the app. So, they ordered another replacement, and this one isn't pairing either. It's been an absolute nightmare.
I had the same issue but ours would go weeks without turning on. Called it in and they swapped it under manufacturer warranty
Tcray wrote:
@dlopez24 I checked my order history on Amazon, its this one….
https://a.co/d/449E5BwMuch appreciated. I'll give that a shot.
Came here with the same issue. Watch doesn't seem to want to charge. I will try resetting the watch (not sure if you can without a charge) but hopefully that will fix it and there is an update or something in the future that will address this issue.
