SyncUp kids pairing with Phone App

Having the same issue here

I’m having the same problem. On the phone now. 

Lochness wrote:

Having same issues. One watch is showing up but has been pairing for hours, but wont go past the pairing setup screen. The other never paired but she is on the activities screen and we can't figure out how to go back and pair it (no setting menu available). And no I did not mix them up, which is the first guess by everyone.

Same issue here 

Same issue here. I did a soft reset on phone, deleted the app and then downloaded it again… still same issue. Watch wants to pair, app wont give me the option, continues to say "setting up profile, hang tight...". I am interested in what Tmobile says if anyone speaks to them. I figured they would be closed today

Same issue. What a POS. How do you even put the SIM card in it? I never put mine in and it says it has a signal. Phone app thinks it is paired and the watch doesn't.  No way to reset it.  

Shnaka wrote:

Second watch wouldn't sync. At one point the watch stopped giving the sync screen. Customer support said to go to settings (swipe down), then watch info and then scroll down to software info. Tap on that writing 8 times (yes just on the letters, it's random but works) and you will get a new menu with "restore factory settings".

Awesome!  Called 611 and there’s a TWO HOUR WAIT for a callback.

Needed to figure out a way to factory reset, since there's no info on the TMo website.  Very poorly supported device in terms of self-serve information.

Hopefully it will pair right this time (last time, the watch thought it was paired, but the app didn’t).

swany4287 wrote:

Worked after speaking with technical support. 

Some SIMs and IMEI numbers were linked incorrectly. 

It’s busy today due to Christmas but once i reached tech support, the fixed it within 10 minutes.

Same here. Wait time was 2 hours, but my callback came within 30 minutes.

IMEI was verified, rep made some change, pairing worked immediately.

He wanted me to unpair so we could do it again to make sure it worked, and I said FORGET THAT, cut and run when it was working.

Kid is happy now, Merry Christmas everyone!

I am having the a Post Christmas paring issue with my daughter’s SyncUP KIDS as well.  

It seems that the watch and phone are connecting on some level, because the app on the phone recognizes the IMEI number on the watch.  Then I get: 

"Looks like the device has not been activated correctly.  Please try again" 

I have done this over and over, and I am prepared to keep trying over and over if that is what it takes..

Anyone else getting this particular message?

Also - the watch is routing me directly to the paring process, so there is no chance for me to get into any sort of admin panel on the watch.   Is there some sort of activation process I am missing?

To clarify a very unclear and misleading post from before, to manually factory reset the syncup Kids watch:

1) On the watch, Swipe from Top to Bottom, select Gear Icon.

2) Select About Watch

3) Scroll down to software version and tap it slowly (1 second delay) eight times.

4) select factory reset

Finally figured out how to sync the watch.  First, I manually synced the watch by typing in the IMEI number. Then swipe down on the watch Home Screen and choose "watch info", scroll down until you see "software info" and tap on it multiple times (about 10 times) until you see another window and choose "sync watch".  You may have to do this a couple times but this finally worked after trying at least 100 times the other way 🤦🏻♀️