I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter's watch. Then it shows "missed call". When I try to video chat from the watch, it says "Oops! Couldn't video call Mom" and under it shows No signal. Please help! ¿Cómo lo soluciono?

I'm having the same issue. Just got the kids syncup watch and the phone calls work to/from the watch. But i don't have the video calling option. The video calling icon doesn't appear on the syncup kids app on my phone and I'm set up as the guardian. Same with on the watch, there is no option to make a video call from my kid's sync up watch to my phone. Both phone and watch are at home and using our home wifi and both devices have plenty of battery life. I have given the syncup app permissions to use my camera. All permissions are turned on for the watch in parental controls. I have also rebooted both devices.

Has anybody figured this out yet? I just got the watch today. I can try to video chat from my phone to the watch but nothing is showing up on the watch and I don't have the option to video chat from the watch at all

I recently got two watches. On one I'm able to video call but on the other, I don't have the option to. Does anyone know how to activate this???

AlkiSeattelite wrote: I'm having the same issue. Just got the kids syncup watch and the phone calls work to/from the watch. But i don't have the video calling option. The video calling icon doesn't appear on the syncup kids app on my phone and I'm set up as the guardian. Same with on the watch, there is no option to make a video call from my kid's sync up watch to my phone. Both phone and watch are at home and using our home wifi and both devices have plenty of battery life. I have given the syncup app permissions to use my camera. All permissions are turned on for the watch in parental controls. I have also rebooted both devices. This is the issue I have. I just got it today and they didn't know how to do the video calls. But online videos show kids video calling parents.

Has anyone figured out how to setup the video chat? Having the same issue

SyncUp Watch - Can't video chat! | Comunidad de T-Mobile

Aoza
Newbie Caller
Hace 3 meses
Video call icon not showing in kids sync up with watch 2
Shanaa
Newbie Caller
Hace 3 meses
Same issue here. Got the watch a day ago..
Spoke to Technical Support and they are sending me a new watch. Clearly there is a bad batch.

I’ll update
CCCLEE
Roaming Rookie
Hace 3 meses
It does make video call from the phone app to the kids watch only. I don't think the kid can make the video call from the watch. I was able to video call the two kids on each their watch while they were away today. I'm not quite sure how else to help.
CCCLEE
Roaming Rookie
Hace 3 meses
I lied, they can make video call from the watch as well.
CCCLEE
Roaming Rookie
Hace 3 meses
Just got the watches yesterday but could not get the video chat to work. After doing a lot of looking around the web for answers, seems like both phone app and watch firmware need to be up to date. Left the watches on chargers overnight so they could update. This morning I was able to video call both watches. Hope this helps!
Raulh818
Newbie Caller
Hace 3 meses
CCCLEE wrote:

Just got the watches yesterday but could not get the video chat to work. After doing a lot of looking around the web for answers, seems like both phone app and watch firmware need to be up to date. Left the watches on chargers overnight so they could update. This morning I was able to video call both watches. Hope this helps!

I don't understand. I have tried this with no luck. I also went to the store and the guy had told me that they don't do video calls. But online it shows the kids using that feature.
Callengagan
Newbie Caller
Hace 3 meses
I left the watch charging overnight. It worked but for some contacts the video icon still didn't show up. I'll keep it charged again and see if it updates.
Nalc
Newbie Caller
Hace 3 meses
The video call icon randomly popped up on the watch today (finally). As the admin I was able to call the watch and vice versa. My husband is listed as the guardian and there is no video call option for him at the moment. I will try to update his app again and see if it works. FYI, only guardians and admin can video call (up to 6 minutes).
aidapd11
Network Novice
Hace 3 meses
I just got my new watch, 2 watch actually, for my kids. I am the admin and I was able to add my other kids' contact number to the watch. It can call the numbers except for my number. It will just ring and then busy tone, no message was being receive. I tried calling the watch and it will just give me a busy tone as well. I've called customer care and transferred to texh support, I've removed and add again the watch to my syncup app, but still has the same issue. I really dont know what to do now.
Mermaidmom
Network Novice
Hace 3 meses
We are having the same issue. The video call icon doesn't show up and we are unable to place video calls.