Forum Discussion
SyncUp Watch - Can't video chat!
I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter's watch. Then it shows "missed call".
When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.
Please help! How do I fix it?
***Restart their watch, worked for us***
Update: we updated our iPhones and it worked for us.. they sent us a replacement and we didn’t need it in the end
We are having the same issue. The video call icon doesn't show up and we are unable to place video calls.
I just got my new watch, 2 watch actually, for my kids. I am the admin and I was able to add my other kids' contact number to the watch. It can call the numbers except for my number. It will just ring and then busy tone, no message was being receive. I tried calling the watch and it will just give me a busy tone as well. I've called customer care and transferred to texh support, I've removed and add again the watch to my syncup app, but still has the same issue. I really dont know what to do now.
The video call icon randomly popped up on the watch today (finally). As the admin I was able to call the watch and vice versa. My husband is listed as the guardian and there is no video call option for him at the moment. I will try to update his app again and see if it works. FYI, only guardians and admin can video call (up to 6 minutes).
I left the watch charging overnight. It worked but for some contacts the video icon still didn't show up. I'll keep it charged again and see if it updates.
I lied, they can make video call from the watch as well.
It does make video call from the phone app to the kids watch only. I don't think the kid can make the video call from the watch. I was able to video call the two kids on each their watch while they were away today. I'm not quite sure how else to help.
CCCLEE wrote:
Just got the watches yesterday but could not get the video chat to work. After doing a lot of looking around the web for answers, seems like both phone app and watch firmware need to be up to date. Left the watches on chargers overnight so they could update. This morning I was able to video call both watches. Hope this helps!
I don't understand. I have tried this with no luck. I also went to the store and the guy had told me that they don't do video calls. But online it shows the kids using that feature.
Just got the watches yesterday but could not get the video chat to work. After doing a lot of looking around the web for answers, seems like both phone app and watch firmware need to be up to date. Left the watches on chargers overnight so they could update. This morning I was able to video call both watches. Hope this helps!
