Forum Discussion
SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was "Offline." I've restarted the watch multiple times but no luck.
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
It's not in airplane mood and it does work again once I unpair, factory reset, and repair. Then it goes back offline 24 hours later and I have to repeat. I understand once in a while but not nearly every day!
I am having the same issue. We need to get this issue resolved and have only had this watch two months.
Same issue here. Watch is offline.
Same issue occcuring here again. T-mobile is about to have to refund my money
Zoheb wrote:
Duceduce wrote:
Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product
Hey, could you please try rebooting the watch and see if that resolves the issue? If not, please open your SyncUP KIDS app and shake your phone to report a bug. We will get back to you on the next steps as soon as we get the information. ¡Gracias!
Yes i tried this and all the other steps T-mobile provided nothing has worked it just goes offline randomly
My watch will randomly unpair and factory reset itself everyday. This totally defeats the purpose of the watch. How can I fix this issue?
Bump. I'm still having this issue. Watches keep showing as offline. This kind of negates a super important feature of having a smart watch for your children doesn't it? I'm ready to swap companies all together.
I emailed them back and forth for a few days and it resolved itself
Mandi2833 wrote:
My watch will randomly unpair and factory reset itself everyday. This totally defeats the purpose of the watch. How can I fix this issue?
take it into a TMO store and inquire there. if its randomly factory resetting itself then its beyond anything you would be doing on your side.
Both syncup watches ceased working when we left Atlanta traveling to London. We were assured the watches would work in London plus over 200 countries. Airplane mode is off and we've tried rebooting. The watch indicates that there's no signal but my T-Mobile phone is working fine.
