Forum Discussion
T-Mobile® SyncUP KIDS™ Watch (Sprint)
Hola,
Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says "Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan."
I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn't working.
We've restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I'm stuck.
There is a fix my son's is now working... I took it to the t-mobile store... I AM AN EXISTING SPRINT CUSTOMER WITH SPRINT ACCOUNT. After spending hours on the phone last night with customer service not getting anywhere I went into the store this morning. My watch had a standard data plan assigned to the watch. it actually needs the syncup kids watch plan selected. Mine did not.. as soon as they changed it, it linked up... take it back to the store and ask them to fix it, the issue again was they had selected the wrong plan, a data plan, it needs the syncup kids watch plan... IT WILL WORK THEY DO WORK. after first look it and going through it I'm actually pretty excited to have him wearing it. Map is great messaging is great easy to add people to their contacts... phone calls could be clearer but not terrible, I didn't expect it to sound as clear as a real phone.
I can confirm what a couple of people have already said, the plan is wrong from the sprint side. go to sprint chat support and raise the question. It took about 10 minutes for it to load and get up but once they changed the plan to the syncup plan its working . Don't call tmobile I don't think they can help.
Very strange. We are still sprint and on my sprint account the line says kids syncup watch and still wasn't working. Maybe they fixed something else since then.
I confirm, the "Kids Sync Up Plan" is what you need on Sprint (No other plan will work). Everything worked perfectly fine after that. Just do the online chat and tell them that's what you need and life will be good!
We were finally able to get ours to work. Call or chat with them and ask them to switch the watch to the "SyncUP KIDS Watch Plan" effective immediately. We did that and it paired on the next attempt.
Been using the spring chat for past hour, no luck yet. Is it a 500mb watch plan or something specifically for syncup kids?
Perfect! I just chatted with Sprint online and they changed the watch to this plan. I'm at work right now but I'll give it a try tonight at home. Hopefully that's the fix!
There is a fix my son's is now working... I took it to the t-mobile store... I AM AN EXISTING SPRINT CUSTOMER WITH SPRINT ACCOUNT. After spending hours on the phone last night with customer service not getting anywhere I went into the store this morning. My watch had a standard data plan assigned to the watch. it actually needs the syncup kids watch plan selected. Mine did not.. as soon as they changed it, it linked up... take it back to the store and ask them to fix it, the issue again was they had selected the wrong plan, a data plan, it needs the syncup kids watch plan... IT WILL WORK THEY DO WORK. after first look it and going through it I'm actually pretty excited to have him wearing it. Map is great messaging is great easy to add people to their contacts... phone calls could be clearer but not terrible, I didn't expect it to sound as clear as a real phone.
Update: The advisor said that it's an invalid rate plan because it wasnt taking effect until nov 1. So we switched it to today's date.
I'm having the same issue. I was on with Tmobile customer care for 3 hours last night. The technical support said he would call me back at 2pm central time today. That's when he goes back to work. I'm so frustrated. Why would it let us order it, if it doesn't pair and has an invalid rate plan that pops up? I've been a sprint costumer since 1997. The support acted like they have never heard of this before.
Don't waste your time calling until a fix has been confirmed. I spent 4 hours on the phone this weekend being transferred/disconnected back and forth.
