Forum Discussion
T-Mobile SyncUP Kids watch - Powered on but total black/blank screen
So my kids watch is working in some respects. It's on, I can press the button and touch screen is responsive to some of my swipe gestures. Also the App shows my sons watch location, I can make calls to it and it rings.
However the screen is TOTALLY black. In this odd state I was able to power watch off, I pressed and held power button for a long time and I think another menu came up but I could not see it. A little while later the app advised me the watch powered off. I turned back on and no change, the watch powers back up BUT I still can't see the screen.
I THINK he might have turned the brightness ALL the way down rendering the screen completely black. Horrible design if that's true because there's no physical button or quick gesture that I know of to restore brightness. I think I'll have to take the watch in but has anyone else had this issue? That's the only logical explanation I have unless the display just gave up the ghost. But again I can hear a few things on certain swipe gestures which indicates the screen is acknowledging the swipes.
I am having the same issues with the sync up phone. Screen goes black and doesn't work. Not sure if the warranty would cover this.
Did you ever receive a resolution for this issue? My son's watch is having the same problem.
Jenlanoue wrote:
Did you ever receive a resolution for this issue? My son's watch is having the same problem.
Id like to know also as we have the same black screen and nothing else
Received the new device today and same issue of blank screen even though it turns on when I dial it from my phone. Something wrong with the light sensor.
My grandsons watch is fully charged and we only have a black screen?
I solved it. In the settings there is an option to turn on tilt-to-awake Once thats done, you can just tilt the watch and the screen will turn on.
Thank you I will try it
