Forum Discussion
Unable to create profile on Syncup kids app using iphone
I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says:
"There was an error while updating your profile. Vuelve a intentarlo".
I tried at least 10 times. Has anyone encountered this issue?
Update: I tried again this morning and it worked. I was able to get my kid signed up and add her contacts. She's using her watch.
Might have been a server issue. Hope things work for y'all too.
Tech support was not very helpful. They had me restart my watch several times. I installed and uninstalled the app several times. I even added the app to an iPad to try to login and the issue persisted. The nice gentlemen on the phone mentioned that there might be an issue going on with all syncup servers…..kids, drive, etc and he will create ticket with the engineering department and call back tomorrow.
100% agree, I did a lot of research on similar devices prior to purchase and they all had issues/bad reviews. I figured I'd be testing the Syncup watch myself and the backup plan is returning the watch and buying a basic cellphone.
Honestly not a good first impression for a device that I’m trying to trust to help manage my kid’s whereabouts.
They called me back and are opening a ticket with developers to investigate this.
Same issue on Android with new watch delivered today. Customer support is of no help.
