Unable to create profile on Syncup kids app using iphone

Kdirn wrote:

I just purchased the watch on 7/18. It will not allow me to create a profile. Continues to show profile error. I have done all the trouble shooting things. Unfortunately nothing has worked. The guy in the store who has an android was able to buy my iPhone was not. I have spent hours on the phone with support and no help at all! Anyone have any advice?

I'm having the same issue today. Were you able to eventually make it work?

I just purchased the watch on 7/18. It will not allow me to create a profile. Continues to show profile error. I have done all the trouble shooting things. Unfortunately nothing has worked. The guy in the store who has an android was able to buy my iPhone was not. I have spent hours on the phone with support and no help at all! Anyone have any advice?

when trying to log in to the SyncUP kids app on my iPhone this comes up. I have deleted it and reinstall it several times. 

When I tried to follow the steps, I encountered no issue.  I'm not fully sure of this, but by calling them the next day, they were able to see that the line was active and the phone imei was detected in their system.  The support technician used that info somehow and I tried the steps and it worked.

I was able to get it resolved the next day when I called them.  They were able to see the watch information in their system

Did your issue ever get resolved? I've been trying since Friday have spent over 10 hours dealing with 5 different tech support people and 2 different stores and nothing.

Yes, I enjoy T-Mobile’s cellular service, but their customer needs work.  
I thank you both for your messages because I knew immediately it was an issue with either the app or the server.

Thanks for the update, I just tried now and I was able to proceed past the create profile step I was stuck at last night.  I will continue setup and I assume it will work now.  It would have been nice to not spend 2 hours on with support having me reboot the watch when I could clearly tell it was an issue with the app as we weren't even at the watch pairing step yet.

Same issues here. Picked up a watch today at my local store for my kid and when the sales rep asked if I wanted to pair it in store I declined because we had other things to do. But now I'm trying to set it up and I'm getting the same error. Tried on my iPhone, hub's iPhone, and my iPad (several times each). 
I'm hoping it's just a server issue or something. I'll try again in the morning and if it doesn't work, I guess it's being returned.