Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
Hola chris,
were you and doug able to identify the specific issue?
since upgrading from a samsung note4 to a google pixel2, i've had the exact same issue. i've chatted with both google support and t-mobile support to no resolution. each party has laid blame on the other, leaving me in the gutter--overall, a frustrating experience.
thus far i've confirmed with both google and t-mobile support
- my tethering speeds are significantly underperforming
thus far i've gone through;
- google recommendation: phone wipe and os reinstallation
- test if device software is the issue
- did not resolve the issue
- t-mobile recommendation: new sim card
- test if issue is related to old sim card
- did not resolve the issue
- t-mobile recommendation: temporary upgrade of plan
- test if speeds are still slow and if so, then the device is the issue
- resolved the issue
i have the t-mobile one plan and am located in the main los angeles metro area, so coverage has otherwise been no issue.
