Forum Discussion

Navagirl01's avatar
Navagirl01
Newbie Caller
Hace 4 meses

Current Usage Detail Not Population

Just recent when trying to pull the Current Usage Detail report getting Loading of records has failed. Intenta nuevamente más tarde.  This has been going on for 3 days now.  Is anyone else not able to retrieve this information?  

  • Dataonly's avatar
    Dataonly
    Roaming Rookie

    Multiple tickets and hours on the phone with them and still no fix. They can see what we can't so they close the tickets. It's great that the techs can see my usage.... Can I have their direct phone number so I can call them to tell me how much I've used and how much I have left this month.... Verizon has unlimited for what I pay for 5gbs..... About you leave T-Mobile over this crap.

  • Does anyone know if T-Mobile updated their .com?

    I called customer service and no one there can figure out or tell me why it's missing. So frustrating.

  • I’ve been having the same problem for 4 days now, on my phone and my PC.