Forum Discussion
Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".
Hola,
I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Lo sentimos. Parece que se nos cruzaron los cables. Intenta nuevamente más tarde." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Here’s what we have for a workaround on this issue:
- Make sure you’re not going to a like you bookmarked or saved.
- Clear your cache/cookies in the browser you’re using.
- Use the respective links for Prepaid or Postpaid and click the MyT-Mobile on the top right hand corner to log into your account
- Prepaid- https://prepaid.t-mobile.com/home
- Postpaid- : http://my.t-mobile.com/
When I am trying login through web I see next issue "Lo sentimos. Parece que se nos cruzaron los cables. Intenta nuevamente más tarde."
When I am trying login through t-mobile iOS application i see "Sorry, something is not quite right here".
I am able to login through t-mobile Android application.
Oh my goodness! I am so sorry you are having so much trouble getting logged into your account! Is this only happening when you are trying to login via mobile? If so, are you seeing the same issue when you try to login on a computer browser?
Small updates, I am able login successfully to my account with Wi-Fi without any sim from my old Android device through Android app. But, Web (Chrome, Safari, Mozilla) and iOS app with same credentials I can't login in.
