Forum Discussion
How to close SIM Protection in website
When I try to transfer my esim to my new phone. I can not continue, customer told me to close SIM Protection, I try to visit T-Mobile website, because I use a prepaid account I can't use application. But SIM Protection page show:
¡Uy, algo salió mal!
Sorry, we're experiencing technical difficulties right now and can't help with your request. Please try again later or call a Care Representative at 1-800-937-8992
OK
I contacted this number and 611 but still can't turn off the protection, this is really stupid.
Do they make me wait? I have been waiting for 2 days and still can't turn off the protection, this is really a useless feature, can't T-Mobile technicians solve this simple problem?????????
syaoran wrote:
Some devices have the ability to transfer an eSIM to another device though their software. Samsung as an example, through SmartSwitch. Have you tried transferring your eSIM from the old device to the new one through a USB-C to USB-C cable to connect the old device to the new one?
First time I try to use iOS transfer esim to a new iPhone, but iPhone show can not transfer you need contact with T-Mobile
Some devices have the ability to transfer an eSIM to another device though their software. Samsung as an example, through SmartSwitch. Have you tried transferring your eSIM from the old device to the new one through a USB-C to USB-C cable to connect the old device to the new one?
