Forum Discussion
Problems with linking my internet phone number to my t-mobile ID
So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn't have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says that my email is not linked to my phone number. Does anyone have any idea on how to help me out please?
I am having this same issue. I have walked through all of the troubleshooting that I already attempted with customer service. I have been on hold to talk to a technical specialist for over 30 minutes. Has anyone found any solution for this?
When i try to login in my account it always ask me to link my phone number, I try to do it but each time it askes to Please verify your 10 digit T-Mobile phone number is correct. I am not getting an email or text to verify the phone number
Same problem here, t-mobile doesn't give me online access to my account. Even though I have a t-mobile phone number associated with a syncup drive device, obviously it cannot receive a confirmation code. I was told by the support (after hours of talking to multiple people), that in order to change anything in the account I'd have to travel to T-mobile authorized center (1 hour drive for me) and present my driver id to them. This arrangement is a violation of the paperless agreement and probably some other user agreements. I don't have energy to fight it, I'm just trying to cancel the service and account, which is not easy, considering all above.
for what its worth yall might have better odds of contacting TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 agents.
Tee623 wrote:
Same issue.. I have Metro PCS phone. Metro is offering the same home Internet. I should have went through them.
Metro PCS=TMO.
Same issue.. I have Metro PCS phone. Metro is offering the same home Internet. I should have went through them.
I am having the same exact problem! This is ridiculous! How can something so important and so many of us have flooded them with phone calls to fix this problem. No one has the time to keep calling them in hopes they will fix this issue. Anyone have any luck, if so PLEASE share what you had to do.
Same problem for me my number use to work that they gave me I had been logging in no problem and today I log in it says it didn’t recognize my number or my email, if it didn’t recognize my email how did I receive the verification code, I’m starting to really dislike this and move on to a different service it’s like they removed that number completely from me using it but it works on their end, it’s recognizable I’m starting to believe they don’t want us using our account but to call in, the reps are very nice but even they couldn’t get it to work on my end, but they can get in it on their end using my number that’s bull their doing something on their end talking about I hadn’t set up a ID my Id is my email which I been paying my bill through my account for about a year but I ain’t been set up they tell you anything
Same problem here , I just got off the phone with t-mobile after 3 hours trying to fix this .
I guess I may have to call again to see how I can set up autopay over the phone
Same problem here. I have been on the phone with them three times with no resolution. The last time they said I would receive a callback within 48 hours. It been six days.
I'm going to have to leave T-Mobile because this has resulted in late fees and being removed from the automated payment discount because I cannot access my account.
