Forum Discussion
T-Mobile app is not working
Hola,
I currently ported in T-Mobile with a Simply Prepaid Plan ($40).
When I tried to access the T-Mobile app, it showed
"Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación".
I had already tried to unload and reinstall the app several times, but still in vain.
I wonder is this usually happened to people just ported in T-Mobile?
If anyone had this problem before can provide me solutions, thank you.
@janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either llámanos or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.
When I login, the website does not open and there is a “busy” icon that is turning forever.
Oh wow! That stinks!
What happens when you try to use the website?
quadrun1 wrote:
Still a problem as of June 2022.
I called CS and they told me the app doesn’t work for prepaid accounts (which I find a bit hard to believe).
But at least I can use their mobile web site.
I could not even use the website. Neither app nor website is working for me. Should I call them every month? It really does not make any sense!
Still a problem as of June 2022.
I called CS and they told me the app doesn’t work for prepaid accounts (which I find a bit hard to believe).
But at least I can use their mobile web site.
It’s strange how $151 billion dollar company won’t invest $25 grand into its own account payments portal… it’s like they want customers to stop paying
They aren’t actually working on fixing the problem lmfao it’s been like this for years
The app never worked. Prepaid treated like 2nd class citizen.
This is such a stupid error that exists for more than 8 years. Tmobile app or mobile website (on safari, chrome or firefox) is not accessible if you own a prepaid account. How does Tmobile expect their customers to add more cash to their account, especially if it's a preaid one?!? This is total non-sense. Account is accessable via desktop browser only.
Big shame !! 4 yrs ago (same issue) .. 2018 the same issue and threads initiated .. 2019 over & over .. till today "Sorry we're not ready for you yet. We're working on improving your app experience". Is this only happening with T-Mobile ?; or have we spent too long time with T-Mobile without the simplest service ever can be offered "Mobile App" ?!!!
Depending on the line, I see that same error (not ready for you yet) and have been seeing THAT for two years now.
More recently on a new line ported in, I get the following below and have been seeing THIS for a week now.
Accessing either line via the web site (my.t-mobile.com) works perfectly.
