Forum Discussion

YvonneDogMama's avatar
YvonneDogMama
Newbie Caller
Hace 4 años

5G -How to do a push-button wifi join?

Where is the WPS push-button join feature for the 5G Home Internet gateway? There is no button on the body of the gateway and I've looked on the gateway's screen, in the phone app and in the web browser interface. I don't see any hint of an "accept join request" action. 


My printer is having difficulty joining the wifi network so I'm using it via ethernet cable, meaning I can't move the gateway out of the same room. It would also be so much easier to join all my other devices that don't have a keypad to enter the password like my bathroom scale, Filimin, etc. Every device has a separate management web portal. Annoying. 

  • In the app, under security, make certain the WPA/WPA2 is selected and not the WPA2/WPA3 protocol.  That might help. 

  • bock57's avatar
    bock57
    Channel Chaser

    Can you print a network info page on your printer? If you can you can get the IP address there, or look in the T-mobile phone app and see if the IP address is listed for your printer there. If you can find the IP address you can go in the setting on your computer and add the IP manually.  

  • I have an HP Officejet Pro X476dw and am unable to manually join the wi-fi network via the T-Mobile gateway. Is there a workaround for this that anyone has discovered?

  • Pattycake's avatar
    Pattycake
    Roaming Rookie

    I have a HP LaserJet Pro M15W printer. Since switching to T-Mobile Wi-Fi, I cannot get it to connect to my net work. When I look up instructions, it says I need to push a WPS button on my router. The problem is my 5G router does not have a WPS button. Is there anyway to connect my printer to T-Mobile Wi-Fi or am I just going to have to ditch a perfectly good printer that I had absolutely no problem with when I had AT&T Wi-Fi? Any suggestions would be appreciated. I have search the web for an answer until I am half blind. Gracias.

  • n2itivguy's avatar
    n2itivguy
    Transmission Trainee

    Currently, WPS isn't an option, as you've discovered. If possible, are you able to perform an advanced setup on the printer to manually connect to the gateway? I have a printer that allows me to do a manual connection where I can enter the password once I've selected the gateway's WiFi name after it searched and found available networks to connect to. My printer is an HP OfficeJet Pro 8710.